Hilton Rijeka Costabella Beach Resort & Spa

Unbelievable experience at this hotel. I was told by the manager that they will downgrade me after two days into our family summer holiday to another smaller apartment to make way for another family after double booking the room. Then after 40 crazy long texts from the manager throught a day of my holiday the hotel continually refused to show me the proposed alternative apartment. Never seen anything so unprofessional or crazy. Stayed at many Hiltons but avoid this one

We have been staying at the hotel for several days already, and during this time we have been disappointed by a number of issues. First of all, I would like to point out that our only request was two clean rooms next to each other. Instead, we were given two rooms at opposite ends of the floor. In my room, the sink was clogged and there was mold in the shower. The other room also had mold. After we requested to have the sink unclogged, the maintenance worker came twice — but to the other room, not the one where the problem actually was. The issue in our room was never resolved. Later that evening, a manager called and offered to move us to the 5th floor to improve our stay. After we packed our things and got ready to move, we were informed that there was a mistake — one of the rooms was unavailable, so the second room would be on the 3rd floor. Since packing and unpacking after a long journey had already exhausted us, we agreed. As a result, we have been staying on different floors the entire time. Instead of the category of rooms we booked, we got two rooms with connecting doors to other rooms where strangers are staying. Throughout my vacation, I have been forced to listen to people vomiting, screaming, and snoring behind those doors. On top of this, in the morning our belongings (including personal stuff) disappeared from the beach while we were swimming and went for the breakfast. After a long investigation, it turned out that a beach worker had taken them, without even informing us - not what you expect to do during your vacations is look for your stuff. What is going on? Can our vacation finally begin?

Stayed here several times but this stay was the best so far so had to put a review. Hotel seems well maintained and what i like there is no staff shortage so you can be served or have a table cleaned very fast for example at breakfast or executive lounge. Renato from the front desk helped me a lot and it was nice talking to him. Petar is always a delight to talk and we were happy finding out he still work in the hotel. I will come back again when there is next opportunity for it.

Wow one of the best hotels I've had the pleasure to stay in Hotel clean and rooms very comfortable with spacious bed and sea view from all rooms. Stayed early May and hotel was very quiet which suited me. Staff pleasant, friendly and accommodating, especially Mia Had delicious lunch on arrival as room wasn't ready but we did arrive at 1pm Very affordable too for 5* hotel Breakfast every morning was superb. Only a couple of niggles. Large deposit of 400 euros is required on arrival that took almost 2weeks to be refunded. Had to chase it up a few times Buffet dinner very expensive, did not see a price for it anywhere but my own fault as assumed that it would be reasonably priced like the lunch It was cold and not of good quality and we ate just as service opened. Lovely touch on our last night which was a Friday, fabulous firework display All in all had an amazing stay at this gem of a hotel. Highly recommend 👌

Fantastic hotel. Very clean & modern. Professional & attentive staff. Could not ask for more. Will definitely return. Would like to personally mention Ivona, Anzhelika & Peter Dandar (general manager). I truly appreciate the effort from all of you & your team, you all helped to make my partner’s birthday a special one to remember.