Castello Infinity Suites

Where do we start… the good bits first. The staff are superb. Cannot do enough for you. We were not made aware that you need a car. Public transport is very limited and taxis expensive. We booked the black pearl suites. And the room is lovely. But if you are expecting any sun, forget it. We were hoping to relax by the plunge pool in the day and go out in the evening. But the rooms do not get any sun. Nothing. Not a single ray of sun. So plunge pool was never used. We asked to be moved but no rooms were available. We tried and tried to be moved. To be honest, we got very upset. This was meant to be a special holiday, and it’s not cheap! But we ended up fighting for sun beds on the small beach, which goes against the whole idea of booking these rooms. We like our privacy. And because we had to go out so much because the room was so cold and dark, we spent a lot more money. If you don’t mind shade, great!! But literally, third is the worst holiday we have ever had and we have already put complaints in as soon as we came home. It’s upset us so much, we will never return to Crete again.

What a fantastic experience in this 5 star hotel. It is situated on the end of the bay and only minutes from all of the local Taverna’s The staff are extremely professional and most helpful I emailed the hotel prior to our holiday and Pela responded very quickly Other than breakfast, which again was 5 star we did not eat at the hotel The rooms with the plunge pools we well equipped and very comfortable I would not hesitate in returning to this fantastic hotel

From the time we checked in until we checked out, staying at this hotel has been an exceptional experience. You are in a bay surrounded by restaurants and shops where the beach is two steps from the hotel. The staff is so nice and attentive. We were upgraded to a much bigger suite. What a view with your own private plung pool/hot tub! We rented a car through the hotel. Very easy and affordable. The onsite restaurant is a must with delicious food and service. Crete and this hotel has been our “coup de cœur” of our Greece trip after visiting Athens, Santorini and Mykonos. Thank you Castillo Infinity suites for forever memories of our stay at your beautiful hotel. We will be back one day!