Wonderful premisses, clean large bedrooms with comfortable beds, modern bathrooms, a fascinating roof top, smiling helpful personnel everywhere and a calm environment around us! It was blissful! A lovely place I definitely recommend!
I don’t recommend this hotel if service is important for you. I reserved a suite, the floor is kind of concrete that is painted or sealed with many mark on the floor. Very dirty bath room with all mould around. They charge 32 euro for dinner in first floor restaurant but quality of food is very low. The service quality in front desk is 0 out of 10. Very rude manager with very low class customer service. I travel overseas for business 98% of the year and this is first time I have seen such low class behavior from hotel manager. Be careful about spam charges of your credit card. This hotel charge your card at the check in for entire of your reservation without your permission. In my case, they told me they hold a deposit but they charged my card. Additionally, they said they won’t refund you for early check out however it has not mentioned in their web side reservation system. I faced a conflict with over charges in my corporate card that I had to dispute the charge in my case.
This was my second visit this year. Says it all. It's a truly wonderful place. Had an upgrade to a sea view suite. How fortunate I was. Thank you. The hotel is delightful with wonderful friendly staff apart from a couple of exceptions. The outside space pool and beach are terrific. The breakfast buffet would satisfy most pallets I hope to return in the future.
Opis oferty obowiązuje dla wyjazdów w terminie od 25 kwietnia 2025 do 31 października 2025
Wonderful premisses, clean large bedrooms with comfortable beds, modern bathrooms, a fascinating roof top, smiling helpful personnel everywhere and a calm environment around us! It was blissful! A lovely place I definitely recommend!
I don’t recommend this hotel if service is important for you. I reserved a suite, the floor is kind of concrete that is painted or sealed with many mark on the floor. Very dirty bath room with all mould around. They charge 32 euro for dinner in first floor restaurant but quality of food is very low. The service quality in front desk is 0 out of 10. Very rude manager with very low class customer service. I travel overseas for business 98% of the year and this is first time I have seen such low class behavior from hotel manager. Be careful about spam charges of your credit card. This hotel charge your card at the check in for entire of your reservation without your permission. In my case, they told me they hold a deposit but they charged my card. Additionally, they said they won’t refund you for early check out however it has not mentioned in their web side reservation system. I faced a conflict with over charges in my corporate card that I had to dispute the charge in my case.
This was my second visit this year. Says it all. It's a truly wonderful place. Had an upgrade to a sea view suite. How fortunate I was. Thank you. The hotel is delightful with wonderful friendly staff apart from a couple of exceptions. The outside space pool and beach are terrific. The breakfast buffet would satisfy most pallets I hope to return in the future.
Iam Hilton honor membership silver , that why I booked this hotel Isla , I booked 2 nights from 21-23 September, I called for booked transportation from Athens airport , then reception man confirmed the reservation via what’s up , on Sunday morning 22-9-2024 I arrived and the driver for transportation his not speak english , so I used google translate I asked I will pay for transportation at the hotel ,he said yes I thought they have concierge same as Hilton hotels around the world or free shuttle bus . Once reached the hotel gate , he asked me to pay him he didn’t even open doors car or carry the luggage outside the car . I don’t like the way I asked him to follow me to the hotel to pay him there , so I asked the receptionist lady if I pay him or concierge , she answered with extremely rude way with high tone voice( pay the driver , )I told her I thought I will pay via credit card in hotel or concierge , again she answered rude way , this incident on Sunday 22-9-2024@ 9:10!am , same rudeness way from another receptionist lady when I checked out on Monday 23-9-2924 @11:11 am when I gave her cards for check out she Said oh okay you must pay 10 euros , I asked what for ? She said is for i booked from 21-9 but didn’t checked in I checked on Sunday 22-9-2024 so I told her the hotel already charged me and deducted full amount with tax I have receipt in the email , she raised her voice un Respected way this to claim the tax 10 euros, very rude reception staff I remembered both of them are friends because the day before I’ve seen them the 1st receptionist were talked to her friend 2nd receptionist and look at me laughing in Greek language once I passed in the lobby and they are walking . Unprofessional receptionist staff Guest room 706 Eiman Mandili Check in 22-9-2024 Check out 23-9-2023
As a Hilton Honors member, I have come to expect a certain level of service and comfort from Hilton and unfortunately, my experience did not meet these expectations. We were upgraded on our first night, then had another consecutive five nights reservation, however I was asked to pay for that upgrade although the app showed plenty of availability. I declined and was moved to a king deluxe bedroom overlooking very old houses, some walls, dogs and a busy road. Basically according to Maria, General Manager here, all king deluxe rooms will have the same noise issue and same facing view, please be aware when booking as not worry the money. One of the most significant issues we encountered was the noise disturbance from those neighbouring properties, the property underneath our balcony housed six massive dogs that are constantly barking and howling, it’s also a very busy road. The constant barking of dogs and the loud noise from passing cars made it difficult to sleep, significantly impacting our overall enjoyment of the stay. While we understand that the hotel's location may contribute to some noise, we believe that more could be done to mitigate these disturbances, such as providing better soundproofing or relocating guests to quieter rooms. Additionally, we were surprised to discover that certain amenities, such as water refills and coffee pods, were not included in the room rate. This information was not clearly communicated to us upon check-in, and we believe it is important for guests to be aware of such charges beforehand. Furthermore, the management's response to our concerns was disappointing. The insistence on moving rooms despite available options and the accusatory tone used by the general manager were particularly unpleasant. We believe that a more accommodating and understanding approach would have been more appropriate. Despite these negative experiences, we did appreciate the excellent service provided by the F&B team, concierge and members of staff. Their professionalism and kindness were a highlight of our stay. The beach and the pool are beautiful, pebbled beach with clear blue Agean water. We hope that management will take Hilton Honours members concerns seriously and implement necessary changes to improve the quality of their attitude and services, otherwise members will not be booking here.. Based on our experience, we would not recommend Isla Brown to other Hilton Honors members. This hotel was approximately £250 per night and I would rate this 2.5-3 stars and not 5! All of the above need fixing before I'd consider staying here again, we moved to Pefkaki Boutique Hotel Loutraki and finally managed to get a good night sleep .
około 18m2
około 40m2
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