FERGUS Puerto de la Cruz

Bardzo miło wspominamy pobyt w hotelu, obsługa jest bardzo miła, pomocna, a w szczególności barmani: Marco i Juan - robią przepyszne drinki! Przestrzeń wokół hotelu jest pięknie zagospodarowana, oczko z rybkami i mini wodospad, roślinność bardzo na plus. Pokoje codziennie sprzątane, jest naprawdę czysto. Jedzenie bardzo smaczne, każdy znajdzie coś dla siebie, codziennie inna kuchnia: meksykańska, chińska, włoska, a poza tym oczywiście dania standardowe, także naprawdę każdy znajdzie coś dla siebie. Po obiedzie również snack bar - hamburgery, hot dogi, frytki, krążki cebulowe, babeczki, ciasta, lody, owoce. Nie rozumiem negatywnych opinii co do stromego i śliskiego podejścia do hotelu....faktycznie chodnik jest lekko śliski, ale nie tak żeby łamać sobie nogi, po prostu trochę uważać trzeba i patrzeć pod nogi haha. Plaża na którą chodziliśmy (Playa Jardin) oddalona jest jakieś 15/20 min spacerkiem od hotelu, ale okolica jest tak urokliwa, że droga nie sprawiała nam żadnego problemu. Na jeden dzień wynajęliśmy samochód i zwiedziliśmy część wyspy, polecamy wypożyczalnie na przeciwko hotelu, niestety nie pamiętam nazwy ale czerwono białe logo, bo są chyba dwie obok siebie z tego co pamiętam. Codziennie w hotelu są animacje, koncerty na żywo, pokazy tańca brazylijskiego, również animacje dla dzieci, w dzień aerobik w wodzie, piłka ręczna, darts. Z balkonu widać wulkan Teide. To był naprawdę udany pobyt, bardzo polecam! ;)

Bardzo slabej jakosci jedzenie, monotonne, czesto odgrzewane na drugi dzien. Jajecznica z jajek w proszku to koszmar, ktorego prawie nikt nie jadl. Warzywa z mrozonek, owoce swieze ale tez z puszek , malo warzyw ogolnie, nie wymagam awokado, ktore tu rosnie ale chociaz ogorka . All inclusive ale bez wody do pokoju, no niestety woda jest tania i butelka dziennie to nie jest luksus,

Hotel bardzo pozytywnie mnie zaskoczył, nowo wyremontowana restauracja, pokoje , taras robią niesamowite wrażenie. Strefy basenowe sprzyjają wypoczynkowi i zachęcają do kąpieli. Dobra baza wypadkowa, niedaleko do Loro Parku, basenów Lago Martianez. Serdecznie polecam!

The entertainment teams group show was so good I hope they were paid extra for that! I feel very grateful to have experienced being in this hotel, everyone is so lovely!

Me and my partner have just spent 5 days at this hotel and this is, I believe, a fair and honest review. We really are not a fussy couple when it comes to holidaying - we were simply after a cheap & cheerful 5 day getaway. So, when we found this holiday on EasyJet, detailed as a four star hotel with an all inclusive package and what seemed to be (by the photos of the restaurant) a place where fresh food was a given, we were delighted. Upon arrival to the hotel, we were met with a very bizarre smell which only worsened when we got to the room. Put simply, the room smelt rather strongly of poo which was originating from the bathroom - so I’m not sure if there is a sewage problem in Puerto De La Cruz, but this was not nice - at all. We found ourself returning to the room midday to open the balcony in an effort to reduce the faeces smell for when we came home. We know that this wasn’t just a problem in our room, as when we went to the shower room after checking out, the same smell was there. Perhaps even worse. Secondly, and most importantly to myself, the standard of food. I cannot stress this enough when I say that the food was horrific. I didn’t eat one fresh thing all week, and anything I did eat was cold and chewy. I love a full English, and yet found myself having a singular croissant each morning for breakfast. It was such a shame. My partner, who is the least fussy eater found herself at a loss each evening due to the lack of variety available. Thirdly, the aircon in the room was crap and the mattresses are rock hard - my partner woke with a sore back every morning. Finally, the all inclusive should be called “pretty exclusive”. You can’t get drinks on the 7th floor terrace bar (which is actually only a fridge with soft drinks and water) unless you pay extortionate rates for an upgrade. Further, there is a pool on the second floor which has a bar - but you HAVE to pay for drinks here aswell which is just ridiculous. You even have to pay for water, which is a human right. The cocktails on the all inclusive package are extremely limited and you are charged €2.50 a day to use the safe in the bedrooms. The all inclusive bar stops at 11 but is open till twelve. However, as appears to be standard with this hotel, you have to pay if you want drinks after 11. Aditonally, I noticed that one or two bar men would start to speak in Spanish and laugh among themselves if there was a woman at the bar almost every time I was there. I speak fluent in Spanish so I had a good idea of what they were saying which was also disappointing… What I will say is that the entertainment team were fabulous and really made an effort, especially Fabio, to give people a good holiday. The night time entertainment was also decent. I would give this hotel a 3* at a MAXIMUM.