TUI MAGIC LIFE Beldibi

This hotel is definitely not 5* the food unfortunately was the worst we’ve ever encountered on a Tui holiday The only saving grace Was the lovely lady in the coffee shop her coffee and cake were fab Our first room smelt damp and mattress Desperately needed replacing. Reception agreed the next day to move us to another room. Unfortunately I encountered an nasty Cat injury whilst in the lobby bar and ended up in a/e On my return to the uk, followed by 10 days on super strength antibiotics The cats are a real problem here we witnessed them eating leftovers off the tables in the dining room 🤢 Shame! Very disappointed ☹️

This hotel has absolutely gorgeous surroundings. The amenities are good at this hotel, it is a very small hotel and the activities provided are amazing. The friendliness of the staff at the bars, the restaurants and the entertainment team are the highlight of this hotel. From the very beginning the entertainment team were very friendly, getting everyone to interact with performances. A huge mention to Melanie a part of the entertainment team, she was lovely and made us feel very at home. She is a credit to the entertainment team, and as a whole all the staff at this hotel are a credit to the hotel. HOWEVER, this is a big however. The food at this hotel is 2* standard. We found it is the same food, cold and boring. The fact staff eat this food, I do not know how this issue has been raised by them. As a family, we struggled to eat and we are not fussy eaters at all!! I think this really needs to be sorted as it is a huge left down of the hotel and the only reason we would not return.

Whoever said this was a five star has never been on a decent holiday. This is at the very best a 3 star. TUI advertise the rooms have Air Conditioning, yet in March when it’s actually quite warm, they refuse to turn on the AC. Their handling of the situation is very poor, however, the contract is with the advertiser TUI, who do not state that AC is at the hotel’s discretion. We have to sleep with the patio door open, where the sounds from the outside including very noisy wildlife keeping you awake all night. The breakfast is appalling, cold fried eggs, no sausage, no beans, plenty of chips/fries if that’s what you like for breakfast but very lacking on everything else. The only fillings they put in the omelette was cheese. No tomato, no onion, no other fillings. When asked, the chef who came out just grunted something and went back in. The building itself is basically old and worn out. Kind of like it’s Formica everywhere. The brochure also didn’t state it’s nearly 100% German guests. Which is OK, but not when several of them (males) sitting near the bar stare at your wife whilst getting served. Just saying, it’s not conducive to what we’re used to. We’ve stayed in dozens of 5 stars and there’s no way this comes remotely close to close. By contrast, the gardens and pool are excellent for sunbathing etc, even if you do have to fetch your own drinks