Jurmala Golf Club & Hotel

We booked a room for three people (myself, my sister, and my 8-year-old daughter), but on arrival were given a room with just one small double bed. Despite my reservation clearly stating three guests, the only options offered were to share one bed, pay extra for another room, or cancel and leave. This was extremely frustrating and unprofessional. Other issues also highlighted the poor standards: dirty public toilets, expired drinks in both rooms, a used bottle left under the bed, a faulty toilet flush, dirty wine bottle, kettles with scale, and only two towel sets in a room booked for three. While the surroundings are beautiful and housekeeping did a decent job, the service was indifferent and far below five-star standards. To make matters worse, hotel management never replied to my complaint, which shows a complete lack of care for guests.

The staff was very polite, welcoming and friendly upon my arrival as I was very much looking forward to playing the Jurmala course while on vacation. The Locker Room was accommodating, not overly spacious, but did have lockable lockers so that was very nice. The cart was parked outside the Pro Shop, along w/ my "Premium" set of rental clubs, and while the cart was nice and comfortable w/ a very nice GPS of the course, holes, greens and yardages, the rental clubs were laughable. A minimal set of Cleveland clubs, that had seen better days. Course wise, there was nothing spectacular and no signature holes. For a Nicklaus designed course, I was expecting something a lot more memorable. After the round, I stopped at the Pro Shop as I wanted to purchase an item w/ the course logo. They had the requisite shirts and hats but NOTHING with the course logo on any item. No ball marker, no hats, no golf balls. This was quite disappointing. Overall, my experience was underwhelming and I wished I had booked a different course in Riga.

The golf club has worst customer service we've ever encountered in a golf course. Slow, sloppy and uninterested. A golf cart is NOT included to the green fee although the fancy internet suggests otherwise. "No carts available" was the answer... Until we paid 50€ per cart. Suddenly they appeared. Also different pricing for Finnish tourists and others. Slow customer service as well. Lack of snacks available after front 9, only some candy bars and Pringles'. Go to other golf clubs in Riga instead.

Hotel reservation procedures are absolutely unreliable - if someone tells you on the phone that you have a room reserved, it doesn't mean anything. It's hard to say anything good about a hotel and golf course when you can't stay and play golf at that hotel because of the negligence of the staff...

We stayed 2 night and played 2 rounds of golf. Room was quite small, but very nice. View from the balcony was to golf cource and sun set. Very enjoyable and relaxing. Dinner is the stylish restaurant was also quite nice. We took the dys menu and it was very good. During the day we had pizzas and have to say that they were too delizious. Personel very friendly and golf course in good condition. All in all 10+ experience! Warm recomendation.