Goście cenią ten hotel za...
- Lokalizacja
- Obsługa
- Czystość
- Jakość noclegu
- Pokoje
Vila Gale Isla Canela - informacje
Najpopularniejsze udogodnienia:
- Darmowe Wi-Fi
- Piaszczysta plaża
- Dla rodzin
- Plac zabaw
- Spa
- Kryty basen
- TUI Service Center 24/7 + aplikacja TUI
Położenie:
- ok. 2 km od centrum miejscowości Punta del Moral
- ok. 200 m od piaszczystej plaży
- czas dojazdu z lotniska ok. 80 min
- Lokalizacja
- Obsługa
- Czystość
- Jakość noclegu
- Pokoje
- Wartość
- Alexandra H2025-07-19Bardzo dobry
I have visited this Hotel about 24 times so have a good knowledge of the routine and have been present with both companies. Negative first. We had a problem with the discount not being applied and had to wait quite some time for the refund. The food variety does need improving. Every time I have visited there has been Tia Maria or Kahlua available but this time the coffee type liquor was not acceptable. I mentioned this to a few people including senior management, I was told they would try to rectify this many times with no success. I am thinking of bringing my own next time which is a bit ridiculous when on All Inclusive! As a client I noticed that food , entertainment and staff improved if there were more people making you feel as though it’s not worth the effort. I appreciate this is probably a monetary issue from the Hotels point of view but this my holiday and I am worth it. Now for the good points of which there are many. The Hotel has improved , it seems to have more room and is a lot brighter. As mentioned I have visited many times so the quieter location suits. It is in a lovely area. I feel at home as soon as I arrive. The staff are the jewel in the crown at this Hotel they are all so friendly and so helpful. Special mention to Louisa , Jose ( Italian restaurant) Jose ( entertainment) and of course Isabel on reception. I will be there again in May next year as I work in a school and have time off then and can relax with my sister. Thank you Alexandra Heaney
- Andrew W2025-07-12Bardzo dobry
Having last visited this hotel in 2016 under the iberostar banner, we arrived like expected it to be updated, we got checked in. Felt like there was a lot of information to take in. The room which we picked was the budget one no complaints. The complaints I do have is the entertainment team. The music is on far too loud if you are listening to music with noise cancelling headphones in, especially when doing Zumba, the crowd is very close and still choose to use a microphone, they split our time and we moved back to the room. My wife has mobility issues,that day couldn't make it down the beach, the sunlounghers around the pool seemed to have towels on them, but nobody there, I watched someone rip the notice up that was left to say don't do it. In my eyes this is a manager's job to remove the stuff, another day I witnessed people reserving them ,then go straight to the beach, obviously when full you don't have enough sun loungers. Food ,the quality I must say the actual ingredients were good, but you could give a bit more choice and be more adventurous with your accomplishments, like sauces etc, on three consecutive sitting the same meat. A shout out to Mohammad who took pride in his work and to learn. Another thing was descriptions of the food into English were incorrect, one instance and I put this down to laziness, was a dish was offered in the al carte restaurant, so the interpretation could have been used, not many staff speak English, thankfully Google translate is a godsend, the staff are very friendly and do their best to understand, the English lady at the restaurant entrance is a credit to your hotel, friendly with everyone, always time for a little chat. So all in all a good stay
- Lynne F2025-05-16Wyjątkowy
Just spent 10 days at the Vila Gale. The hotel is beautiful with amazing decor and furnishings. Everywhere is spotlessly clean including the rooms. Very comfortable beds and lovely pillows. Spacious bathroom with lovely big shower with rainfall shower. The food in the buffet restaurant was really good. Everything was fresh and nicely cooked. ALL staff were very friendly and helpful and always with a smile which really adds to the holiday mood. The pool is beautiful with plenty of sun beds. Gorgeous beach just a short walk across the boardwalk, so quiet and peaceful, perfect for a relaxing break. All in all a really relaxing holiday at a fabulous hotel.