Vila Gale Isla Canela

The first 2 weeks in October we booked AI at the Vila Gale on Isla Canela. The hotel cleanliness, all the Staff, the Spa and definitely the wine could be 4 Star. However the food was dismal and at times just like a cafeteria, very basic, bland, little variety, served cold (Microwave to heat it provided) and to insult the guests further salt and pepper are in teeny tiny packets stacked in baskets you have to remember to take back to the table with you. Not one cruet set in site in the only dining room available to AI diners. There was also the mystery of DessertGate, as the holiday progressed the desserts diminished until there remained a choice of one of two cakes or jelly with icecream. Without a doubt the worst AI Hotel food we have ever experienced anywhere in the world. Clearly TUI needs to be looking into the problems being encountered with the food as soon as possible before it takes bookings for another season. Something else we were disappointed in was that the resort and surrounding area was already in 'closed for the season' mode, hardly any bars, cafes open and no boat trips or ferries running to other islands and most of the chiringuitos on the beach were closed giving an air of desolation everywhere. That being said we enjoyed the company of all the guests we met.

Just spent 2 weeks on a B&B basis at this hotel - travelling with TUI. We have stayed 4 times in this area over the last 10 years. This Hotel is ok with good public spaces - but the standard of food is extremely poor. However the quality of food definitely improved at weekends when quests arrived from nearby Portugal or Spain. Show cooking of Eggs/Omelettes - some days it happened - on others a few eggs were cooked in advance and placed on trays that were cold by the time you came to have one. Orange juice - a beakfast time staple - was not available on some days - on other days it tasted more like water than orange. Other guests on HB and AI at the hotel also complained about the food but said that breakfast was the best meal. Glad we didn't stay on HB or AI Over the last few years we have travelled exclusively with TUI - this hotel doesn't complare favourably with any of the hotels they offer we have used recently - I think TUI should be getting more involved and helping the hotel achieve the required standards for their guests. If we came back to this area again in the future we would look at the Barcelo or Melia Hotels...

First off we can't fault the staff or the hotel facilities, Jesus you are a star, However The last review about the food is spot on . The food is dragging the hotels reputation down. When you look forward to an evening meal and you come into the resturant with a very limited food choice and not replenished fast enough is not good enough for the standard of this hotel. We would definitely come back to Isla Canela.... but not to this hotel due to poor quality of food.