Gerakas Belvedere Hotel & Spa

The overall first impression of the hotel was wow! But my much needed holiday was spoilt a little by the room that we were taken too! It was shocking, dark, dismal, infact depressing …this was on the lower level and looked to me more like a hostel or staff quarters. I needed a balcony as due to lung cancer I have to sleep with the doors open for air to circulate and you can’t do that on this lower level obviously, there was not even a chair for me to sit on to do my hair or makeup, but the worst problem was the only way to get to these rooms were to walk down a very very deep slope! Almost impossible with a lung condition. Needless to say we complained and were told no other rooms were available! So had to stay there on our first night! I was almost in tears and my poor husband had a job trying to get me up the slope to get to breakfast in the morning! We actually made the decision that if they could not change the room for health reasons I would have to leave the hotel! We asked to speak to a manager to explain in detail and was passed from one to another, they offered us another room but again on ground level so I could not sleep with the patio doors open! By the afternoon and feeling very unwell using the slope they eventually offered another room….it was perfect!! And better by miles than the room first offered. It exhausted me packing everything up again and getting sorted in the new room but I was sorted!! Now that was my negative experience now for the positive ! The hotel is in the most beautiful setting, set high but with beautiful sea views ! The reception area is impressive and beautifully kept, the reception staff were very understanding of my needs and my past illness, the breakfast was more than adequate and catered for all pallets, the pool was warm and inviting with very comfortable sun beds and plenty of umbrellas. The pool bar staff are exceptional!! Serving drinks and light lunches , a special mention to Athena with her beautiful welcoming smile……..now upon looking at my paperwork I did discover that They had put me in the wrong room on my arrival as that was a basic double room when I had paid for a double suite!! With a balcony which is what I had paid for so it was there error!! But was corrected. I feel they need to remove these rooms from sale until they are renovated or sell them at a cheaper rate explaining in brochure they are very basic or they will get bad reviews on what actually is a very beautiful hotel!! So beautiful infact that I want to return in September this year for another break. If you want loads of night life, bars and in a large town this hotel is NOT for you but if you want a nice relaxed quiet time enjoying beautiful scenery and eating in some lovely little taverna's then this is the place for you. See you all at Gerakas Belvedere hotel & Spa in September!

Our accommodation was abymsal to say the least. It was a basement room with steps leading down into it. We requested to be moved when we arrived and saw our accommodation - we were eventually moved 3 days later. We contacted TUI immediately that they were very helpful, but were having difficulty in getting hold of anyone in the hotel to speak to. We were told the manager was not available for us to discuss our issue. The second room was adequate (again a basement room) but by no means luxury or value for money. Both rooms were dark with poor natural and internal lighting. The quality of the fixtures and fittings in our initial room was extremely poor - chipped/ broken furnishings particularly in the kitchenette area. There was a breakfast bar but no chairs. Bedside lamps were dirty and dusty. Bathroom was in need of refurbishing, rusty taps/shower attachment and not particularly clean. When we returned following a deep clean, the toilet brush had been left in the toilet! but no other evidence of extra cleaning. Both rooms were below ground floor and smelled musty and damp. There was a dehumidifier in the second room. Indeed this room was cold in the night and the air con was off. We 'lost' 3 days of our time as we were having to report back to reception several times a day with false promises that were being moved. We were aware that others were complaining too and no other guests were staying in our original room, despite reception staff initially telling us that they were completely fully booked and ‘impossible’ to move us. Through chatting we became aware that last minute bookings ie 5/7 days notice were provided with better rooms. We did not take up the offer of 50% discount on the spa treatments as it was not something we were interested in.