AluaSoul Zakynthos

Niestety nie wypoczęłam, nie przespałam ani jednej nocy w pokoju 122. Hałas od ulicy nie do zniesienia 24h na dobę. Poza tym jedzenie słabe nie zmieniające się przez 7 dni, nastawione na angielskich gości. Baseny z widokiem na morze dla gości z opcji ULUBIONY KLUB ale w opisie tego nie ma. Jak dla mnie kategoryzacja gości nie do zaakceptowania. Pokoje czyste, codziennie sprzątane. Przemili animatorzy, miła obsluga. W opisie powinien być uwzględniony zapis o braku plaży, zejście do morza z pomostu. Myślę, że w tej cenie można znaleźć lepszy hotel do wypoczynku.

Hotel nie zasługuje na tak złe opinie. Jest to czterogwiazdkowy hotel i tak go oceniam. Jedzenie bardzo dobre i urozmaicone, duży wybór. Do obiadu wino, piwo i napoje , które można samemu nalewać. Mnie osobiście brakowało możliwości zrobienia kawy i herbaty do obiadu i kolacji. Pokoje sprzątane codziennie. Leżaki przy basenie były dostępne przez cały dzień, nie było potrzeby wstawać i wcześnie rano rezerwować. Bardzo dobre drinki w barach głównym i przy basenie. Bardzo przyjazny personel, który dokłada wszelkich starań, żeby turyści mieli udane wakacje. Jedyny minus to brak uzupełnionej wody w pokojach . Woda jest tylko pierwszego dnia, po zameldowaniu. Poza tym trzeba kupować.

Not a 4 star hotel Staff were not great at customer service. I would rate this 6 out of 10. No manager around to talk to. 😕 😒

Insufficient toilet facilities,repetitive food even on the theme nights,poor standard of breakfast,staff arguing in kitchen,worst A la carte service i have experienced as after first drink brought to you. Diners have to get there own. Watered down cocktails and flavourless beer.Dont pay extra for private club as you eat at the main restaurant an have to climb two lots of stairs to use toilet. This place reminds me of faulty towers with poor service an lack of communication how it is 4 stars is a mystery 3 stars at a best. If you want decent shower use the toilet showers as more powerful then the room shower which had as much power as a garden hose on mist setting.

Positives and Negatives. Fairly mixed if the truth be known. We'll start with rooms. Seriously in need of a revamp, the bed was comfy tbh the room with a sea view was delightful. The bathroom was abysmal too small, positive was the large bath and powerful shower. Definitely upgrade to 'My Favourite Club' not that it made much difference but it was worth it to get away from the cattle class pool. "MFC" was good but should be serving simple tasty food which was in our opinion lacking. Restaurant food at lunchtime was reasonably good, carbon copy at dinner time. Be wary of undercooked chicken skewers. Food allergy labels are lacking and you need to vigilant, scrutiny is a must as they do add meat to food that's labeled vegetarian. The attitude of the reception staff is below parr and tended to be COLD towards residents, which isn't helpful. If your wanting a beach and pool holiday you'll be disappointed there isn't a beach, you have to decend about 100ft down a stairway to a jetty that is dangerous and does need a complete revamp, it's badly patched up and I felt I could collapse at any time. Beach shoes essential. Overall our experience is 50/50. Would i recommend this hotel to anyone i know. The answer would be NO! If you book through TUI there isn't a rep that visits the hotel. My advice is book through Jet2 they do have a rep who visits regularly. I make no apology for my mixed review but I believe that honesty is the best policy.