Nautilux Rethymno by Mage Hotel

Hotel otwarty w połowie czerwca 2022 miałam obawy dokonując rezerwacji czy hotel będzie gotowy i w pełni funkcjonował podczas mojego pobytu bo różnie bywa z nowymi obie katami ale pomyliłam się hotel działał w 100% na wysokim poziomie ,nowoczesny obiekt bezpośrednio przy plaży,pokoje duże przestronne,warto dopłacić do widoku na morze ,śniadania urozmaicone ,w niedziele brunch z muzyką na żywo ,obsługa bardzo miła i pomocna,hotel położony około 2 km od ścisłego centrum ,jak dla mnie na tą chwile nr 1 w Rethymno

Very good location, service, food, pools, beach. Helpful and friendly staff. Nice rooms and overall 5 of 5. Just some more activities wood be great. Otherwise perfect place for just relaxing.

We came here as mother and 2 daughters for a week break. Nautilux staff and hotel were amazing. The staff were attentive and very welcoming and helpful. They helped arrange our excursions and also made our stay super comfortable...I highly recommend this hotel.

Some good... some bad: I will start with he positives: Staff were all excellent! Couldn't have been nicer and gave fantastic service throughout our stay. Pool and Beach area is veery nice, spacious, nice pools, comfy sun loungers etc - really nice! Lunch was good, lovely prawn orzo among other nice options Comfy Bed Now the negatives (all room based): The rooms are just style over practicality. We had a 'sea view deluxe suite' literally couldn't see the see sat on the balcony. Barely any wardrobe space, no long hanging Lighting is terrible throughout bedroom and bathroom. Difficult for girls doing makeup etc Aircon pretty weak, wouldn't want to be there in 30 degree plus! Lack of privacy, can see in all rooms unless you close the curtains. Hot tub / bath takes up so much space, who needs that in a bedroom? Weird in my opinion, would eb much better to have a nice sofa as there is nowhere to relax, just have to lie in bed for any comfort. TV coming out of the ceiling in the middle of the room is a weird gimmick, dangerous if anything to try avoid hitting your head on it. Also, TV channels are terrible if you are English... nothing to watch. Not ideal if you have a rainy day like we did. Noise - rooms are very noisy if you are on the road side. It is a real shame the rooms let this hotel down, as the communal facilities and staffing were 5 star! However, the hotel designer has created rooms that look great but in practicality terms are very average.

It is hard to find the words to summarise our experience staying at the Nautilux hotel this year. We have stayed there for the last 3 years running, but this year was the year we came back to get married and brought 50 of our friends and family to stay there too. This hotel is even more stunning than the pictures suggest. Situated right on the beach and close enough to Rethymno that you can walk into the Old Town in about 30-40 minutes. It’s the first hotel that isn’t on the main road, which is perfect to avoid the noise and cars. From the moment you walk in you’re greeted by the warm smiles of the staff (shout out to Cristina), the divine Nautilux signature scent, the beautiful architecture and a cool flannel to clean your hands after your journey, your shoulders immediately start to relax. We have stayed in a number of different room types over the years, but this year we experienced a classic room with sea view and a few days in a Nautilux Suite, which was truly outstanding. Sitting on the balcony taking in the view whilst sitting in the hot tub in the evening was breathtaking. All the rooms have fridges, which are refilled with cold water daily and offer a host of special touches such as soft face flannels and make up removers, bathrobes and slippers, heavenly shower products by their bespoke spa brand (which smell utterly gorgeous) and we had a tote bag full of goodies such as sun cream and after sun (best after sun I’ve ever used!), along with their beach towels, which are available to use fresh every day. The only point we could think of for improvement is their lack of drawer space for clothes and the relatively short wardrobes, although they were so helpful and provided an additional clothes rail for my longer dresses and wedding dress. Every morning we ate at the extensive breakfast buffet. Highlights include coffee to order however you like it, freshly squeezed orange juice, a delicious selection of every type of breakfast offering you could hope for, along with made to order omelettes. Lunch can be ordered from round the pool or on the beach and is equally delicious and the buffet reopens at dinner again with a variety of excellent choices. This year they opened a new a la carte restaurant, which we didn’t get round to trying, but the food looked phenomenal and we will have to come back again soon to sample it. The absolute highlight of our whole experience however is our interactions with the staff. We have been fortunate to get to know the team over the last few years and they have made our stay better and better every year. They greet us like long lost family whenever we return and open their huge hearts to make us feel like we matter to them as people, not just as guests. I was incredibly anxious and stressed in the lead up to hosting 91 guests, but they made me feel so safe and reassured and like I was in the best possible hands. Christos, who has been there since the start and is now Room Divisions Manager, took me under his wing and made sure my every wobble and need was taken care of, including literally hand delivering my vows to the venue when I forgot them! The guests services team, Zania and Arizana, greeted us with warmth, love and giant hugs every morning at breakfast and throughout the day and Giorgios squared (the best double George combo running the food and beverage team) made sure our every request was catered for. And of course a special shout out to Olina, who goes above and beyond and who has filled our hearts with love every year. In summary, the Nautilux has our hearts and we cannot thank them enough for making our wedding week the most extraordinary experience imaginable.