I recently stayed at the Sun Beach Hotel in Agia Triada with my husband and our 5-year-old daughter, and our experience was quite mixed.
Rooms and Amenities:
The hotel is housed in an old building, and it shows in the condition of the rooms and furniture. The room we stayed in had outdated and worn-out furniture, including a very old and dusty carpet. The curtains were also dusty, which is unacceptable for a hotel. The balcony was concerning as the fence moved with every touch, making it feel unsafe. There was no kettle in the room, which I found to be an inconvenience.
A small fridge was provided in the room, tucked inside a piece of furniture. While it was handy to have, the fridge was quite noisy, and the constant hum made it difficult to sleep properly.
One particularly unsettling aspect of our room was the door in the middle that connected to the adjacent room. It seemed to offer little soundproofing, as we could clearly hear the conversations of the people next door. This was especially unnerving at night, and it made us feel less secure and disturbed our sleep.
The beds were okay, with one separate bed and two twin beds, and the mattresses were decent. However, the central air conditioning system was not functioning properly, causing issues in the hallway and at the reception area.
Key Card and Door Issues:
When we arrived, the key card for our room didn’t work, so we were given a regular key instead. Unfortunately, the door was extremely difficult to open, even showing marks from previous struggles to push it open. This added unnecessary frustration to our stay and made entering our room a hassle.
Cleanliness and Hygiene:
The hotel operates a policy of changing towels only upon request, which is environmentally friendly and reduces excessive detergent use, so I appreciated that aspect. However, the overall cleanliness of the hotel was disappointing. The pool was overcrowded, and it was clear that hygiene standards were not being enforced. I observed people with visible fungal infections on their nails being allowed into the pool, which was quite disturbing. Despite the pool area looking nice at first glance, this lack of care for hygiene was a major drawback.
Service:
The service at the reception was another low point of my stay. We had express check-in, but the staff did not respect the check-in hours of 14:00, nor did they honor the express check-in service. The receptionists were rude and unhelpful, which left a bad impression right at the start of my stay.
Breakfast:
The breakfast was decent, with a buffet offering a variety of options that could cater to most tastes. However, a significant inconvenience was the lack of ingredient labels on the buffet items. This was particularly problematic for my daughter, who has dietary restrictions. It made navigating the buffet more challenging, and I would strongly recommend the hotel address this issue for the sake of guests with food allergies or special dietary needs.
Bathroom:
The bathroom was outdated, with a shower curtain that clung to you while showering, making the experience uncomfortable. This small detail added to the overall sense that the hotel needs a serious update and more attention to guest comfort.
Overall:
The Sun Beach Hotel has potential due to its location, but it falls short in many areas. The outdated facilities, poor cleanliness, lack of safety measures, and disappointing service make it difficult to recommend. The connecting door to the adjacent room, which allowed sound to travel easily, and the issues with the key card and door, added to our discomfort. I would suggest looking elsewhere if you want a comfortable and pleasant stay in Agia Triada. However, the breakfast was acceptable, and the towel policy was a positive environmental step.
869sanjad2024-08-07
