Hotel Casa del Mare Vizura

It's got lots right. But there's room for improvement. 1 star knocked off for the rude management and 1 star knocked off for the poor evening food. Beautiful views, very comfortable bed. Great chill space, sunbeds, pool & a sauna. Never had a problem getting a sunbed and pretty much always had the sauna to ourselves. The breakfast was delicious, varied each day, a great spread, very friendly service, a highlight of the day. The location isn't great, whilst we don't mind walking, it is set on a hill which is quite a walk up and down from the sea which means options for dinner are limited unless you want to get a taxi. At the hotel, the fish soup was delicious, but everything else we had for dinner was disappointing. The beef was overcooked, very dry and the menu noted it came with vegetables and a sauce, it came with neither. We asked for bread with the soup, and got cheap sliced white bread that you would use for toast at best. The salmon dish (22€) was completely tasteless and dry. You'd expect a lot better quality for a 4* hotel and for the prices, especially when dinner options in the area are limited. We raised the issue with the staff, as we thought the feedback was important. We are not people to complain as don't like to be negative but feel feedback is important. The staff spoke with their manager and we were told there was nothing they can do and we'd have to pay as we ate the meal (even though we didn't, we left pretty much all of it). This is when we requested to speak to the manager. Unfortunately the manager was very rude. In the end, they agreed to remove the salmon only from the bill and the manager informed us that her staff would have to pay because we were refusing to. For me, after working in hospitality management for 15 years, this was the most disappointing part. It's a real shame, that could have easily been diffused with a sincere apology and just decent managerial skills. It wasn't nice to be belittled and to be made to feel like we were in the wrong. Trust me, I'd rather avoid conflict and all costs. I would struggle to recommend staying in this hotel after this experience. The hotel staff were so friendly so it's nothing on them but it's clear that the customer's experience isn't the most important part for the manager, it's about the profits and this would worry me for other problems that might arise for people.

Modern, clean, high standard, bay view accommodation. Ample parking. Attentive, friendly& helpful staff. Breakfast buffet and inclusive a la carte options. 10 mins walk to bay front / supermarkets / bakery (does pizza). Mixed bag of bay front bars and restaurants (Babilon and kanobo Boko best for us). Limited public beach space - can pay for sun bed sets at beach bars - circa 20 euros - not great food reviews. Kotor easily reached by car - parking can be an issue in Kator (parking Benovo seems to be best option - may need to queue to get in first thing in the morning / peak meal times - but very cheap. Great base. Good bast to explore

Case de Mare was our last hotel on our trip in Montenegro and we really appreciated the localization, the room, the very nice view on the Kotor bay, the breakfast service and the kindness of the persons on site. Our friends had a small issue and they did their best to correct the situation. We certainly recommend this nice place.