Hotel Mercure London Earls Court

I have recently needed to find a safe parking for my car when I had a meeting in the area. I was recommended to visit the Ibis hotel to use their parking. I was genuinely impressed by the exceptional service I received from staff member named Kendra. from the moment I arrived, she treated me with welcoming professionalism that I felt like a VIP guest. Even though I was not staying in the hotel. Kendra went above and beyond to assist me and made sure everything was smooth and stress-free. her attention to details, friendly approach and willingness to help truly stood out. It is rare to encounter such high standards of hospitality especially for something as simple as parking. I want to say thank you Kendra for making a routine visit into a memorable experience and thank you Ibis for having Kendra. I will be a repeat customer soon.

My partner and I booked this hotel through Dayuse, which, if you’re unfamiliar, allows you to rent out hotel rooms for the day time rather than for a night. We needed somewhere to sleep and shower as our flat was being renovated by the council and we’d been up super early, therefore feeling incredibly tired. The bed was super comfortable, although keep in mind I may have a cognition bias because of just how tired we were! That was the one positive of this very short stay. Unfortunately, the room was very dirty. While the bed itself was clean and comfortable, a weird odour was emanating out of our pillows, and there were black marks caked up the walls by the bed. While I wouldn’t penalise them for the marks on the wall alone, it was just another symptom of an underwhelming stay that really failed to get the basics right. The smell from the pillows was undoubtedly some kind of hygiene fault, but we were so tired that we didn’t stop to query it, because it would’ve been more hassle than it was worth. The bathroom was disgusting. The shower clearly simply hadn’t been cleaned: there were black marks up the walls and on the floor. One of towels also felt unclean and previously used. I am genuinely aggrieved by this issue because for a cost of £65 for the mere four hours we spent in the room, the basics weren’t even done correctly. It wasn’t like we were going out looking for things to bash the hotel for- the shower just clearly hadn’t been cleaned at all. The air conditioning unit also significantly hindered our sleep as it kept making an irritating rattling and squeaking noise for the duration of our visit. Unfortunately, while this hotel has retained 2* rather than 1, purely for the decent location and comfy bed, I would definitely not return unless I absolutely had to. Perhaps if we had stayed overnight the hygiene would’ve been better- but then don’t offer a service if you can’t adequately set up for it- it’d make life much easier…

We stayed 3 nights here and can’t fault it. Good value for central London. Great location- very convenient for Underground etc. and felt safe to walk around at night. Fulham is about a 10 minute walk away with plenty of pubs, shops etc. Everywhere in the hotel was nicely decorated, modern and pristine. Lovely room, looked freshly decorated and had everything you need (including aircon which in this weather was very welcome!) including a safe - always handy. Good sized TV too. Nice bathroom with a good shower. Breakfast was good quality and plentiful. Cleaner came in every day and did the usual refresh which not all hotels seem to bother doing since Covid. All of the hotel staff we came into contact with were polite, helpful and smartly dressed. Kendra on reception when we checked out was very friendly. We would certainly stay here again.

We have stayed in a number of Ibis hotels over the years, both in the UK and Europe and we have loved them all However this hotel is EXCEPTIONAL. We stayed here for two nights whilst attending the Wimbledon Championships. The hotel was perfectly positioned for us as it is a few stops on the underground District Line, with no changes required. On arrival we were met by the super friendly Reception staff. We knew check-in is not until 3pm and as we arrived on an early flight, we went to the hotel purely to ask if we could leave our luggage. However we didn't even have the ask as the lady at Reception made the offer, and dealt with it all for us The breakfast staff also went out of their way to be welcoming, friendly and courteous. Tables were cleared quickly and efficiently and the staff were never intrusive. I must mention the two barmen, Eduardo C and Lukas (apologies if the spelling is wrong). These gentlemen really are something else. So friendly and they are truly knowledgeable and happy to offer advice on which type of drinks you might like. The hotel itself is spotlessly clean, and is light and airy. Our room was beautiful, with a comfy bed and extra pillows supplied should you want them. Breakfast was amazing. An array of all sorts, hot and cold, with the usual cold meats and cheeses, pastries, etc but also a hot counter with just about everything imaginable you could want. There is a Barnaby's Restaurant within the hotel, and the food can be served in the restaurant itself or in the bar (where there is a large screed TV) On returning to the hotel from Wimbledon we decided to dine there, whilst watching the remainder of the tennis on the TV We placed the order at the bar and in no time, the food was presented to us . Thank you again to Eduardo C and Lukas) There was certainly plenty of it, and it was fresh, delicious and well presented Thank you to all at the hotel for making our special trip to London one to remember. I would love to return to this hotel when we next visit London

They are very genttle staff and care about the guests. Specially Srijana at the restaurante. Always trying to nake you feel confortable. All installations super clean and very nice environment in general. Enough breakfast.