Rixos Tersane Istanbul

We stayed with my kids family 18 days in Rixos tersane hotel , our rooms were exclusive suits was having amazing wiev comfortable beds furniture etc.but only missing was cleaning service and water floating each day ,and electricity problems,they were recovering the situation after 6 7 hours that we can’t use the room we were communicating thru batlers or reception or housekeeping but no response!after I talked to hotel manager Mr Ahmet ,last water floating that time they act faster and upgrade us to dublex was again same wiev amazing room but so dirty everywhere gray dust covered even the pretty couch we r sitting makes us as we r having flue from dust smell ,in the shower our foots was getting black oil feeling dirt and our head of butler said he takes care everything watched over housekeeping etc,but the kitchen cups bathrooms was really was dirty all this amazing room but dirt was disturbing after some days Fatma kul hanım they hired for our room she takes care of cleaning and than it becomes better , but Having cubs in the room was really challenging we were having professional coffee machine ice machine etc big kitchen but no cups before last day of us the provide us around 20cups while it was hard to have 4 cups in the same time even what we bought housekeepers collected them , Filipino lady from housekeeping we asked that we need them to clean the floor and bathroom better pls ,she said we never mop the floor some vacuuming she could do when I said how come she asked her manager and the manager provide her the dirtiest floor mop ever; she brought it ,suddenly very bad smell surrounds the room I said better u don’t clean we keep it as it’s better , while I’m brushing my teeth she came inside beside me other sink she decided to wash that extra dirty huge mop in a tiny sing over my perfumes creams everywhere towels etc gets dirty water ,and how come to wash that in a normal sink !she said her manager told her to do that ,or in the shower to wash it she been told,bec they don’t have mop washing bottle or else place she said !!rather than this u can’t have room cleaning in the morning should be end of the day ,and in the room u have no privacy literally everyone has the room key card they can enter as they want ,even u r in the room with ur towel or while u r dressing u can find many employees appears in ur private room,they ring 1 time or knock after one time they never ever waited till u open !even u put on do not disturb sign it doesn’t matter don’t disturb sign has no meaning !! The laundry lady came to my room suddenly and I was very near to the door she ring and enter in the same time i said she should wait till open and she said only one ring and enter their rule !! I said don’t do this while I’m in the room next day again same and her other friend laundry lady she came suddenly inside and opened my private cupboard looking for laundry bag mixing my son closed left and right as she s allow to do that bec u r staying in a hotel which she works ,I said whats going on she said always they open guests cupboard and remove their belongings no problem on that but I didn’t like it , and in the hotel bec I ask normal cleaning they said we r problem customers y can’t ask even minimum cleaning service other wise they will not like it!Velena by the sea has amazing breakfast and views but missing clean plates glasses and veggies each time we had broccoli,or lettuce or cranberries they were having warm or maggots and not clean when we inform they said it’s so crowded so less washing is normal ! ,waiter Ali was serving us during dinner he brought us several time glasses they were really very dirty so my husband said better he checked before he brought it than he said what he can do all they have is that dirty glasses and he said to his manager this customer doesn’t like anything with Turkish street language his manager from Qatar rixos hotel he says that dirty plates glasses they r very well aware of it but what they can do it’s dish washer problem they r having!!also new location of velena we had invitation for our friends and family the service was really so poor even u ask tea coffee they kept saying to u there’s so much customers what they can do and their face always mad never smile I had guests we received by battler 4 cubs tea while we were 14 person we asked more 1 hour didn’t come I went to bar place whose making the tea many tea he fill in glasses and left them to be ice tea no body serving I said we been waiting to long pls provide them the answer was what we can do the place for 70 person there’s hundred people ,so they have to make reservations as they can handle and provide good clean service as their prices service should be more more better and the waiters should stop acting as they r working them by force and other customers has same complain the waiter answered them we r taking some more hi than average salary’s and so much work that’s the service they can provide , it was really so weird ways of employees waiters they r having ,definitely they r not professional,they r acting as they don’t have to serve the food or beverage so they have to make it self service everything ,there was Ibrahim akova bey in breakfast time he was really professional,and dilek hanım but when they were on live we couldn’t have tea coffee in breakfast many times we ask no body brought it,some guests made problem how come no service but even tho the manager of restorant said becouse it’s crowded they can’t provide ,their excuses doesn’t suits 5 stars hotel as we r guest in their houses not in a hotel even the housekeeper didn’t cleaned my daughters suits several days they said they r having 24 rooms they cant make it and my daughters rooms was suits which has to provide special service generally other hotels,and their room door was broken before and they didn’t fix it while stay of my kids again it felt down they didn’t repair it they stayed some days not closed door and we ask to do something many times till we talked to the management that time they just fix little the housekeeping in their room was so unpleasant they don’t provide toilet papers towels or shampoo ets ,it’s some struggling trying to stay in Rixos tersane but the view attracts us so much and Josephine restoran and their waiters managers everything so professional their service emre bey and his team that Josephine and employees the view of Rixos tersane each time makes us come back to this hotel again and again I wish electricity cutting of problems ,water floating or cutting or cleaning services and veLena by the sea will become more more better than now ,so the guests could enjoy their stays also I would like to say who repairs the kitchen sink in the room break down everything rubbish bin of the under sing cupboard glasses and they put clean white towels on the dirty waters really if this person was repairing in a house he can’t damage that much as he did in our room but bec it’s hotel belongings that’s not means he has the right to cos all that damages, when I inform about it they answered always they r like this so whose managing them has issues by seeing this normal !

An excellent hotel – so good that I even postponed my flight just to stay longer and enjoy everything it has to offer. The atmosphere is calm and welcoming, the interior is exquisite, and the refined style can be felt in every detail. From the lobby to the rooms, everything is carefully designed to create both comfort and elegance. It truly exceeded my expectations and made my stay unforgettable.

I have to say the experience was truly made special because of Beliz Adam. She was extremely professional, kind, and always ready to help with anything I needed. Her warm hospitality and attention to detail made me feel very comfortable and well taken care of. The hotel itself is great, but Beliz Adam is the reason my stay was exceptional. Thank you!

Very friendly and professional service. Great breakfast. Overall Rixos quality. Boat trips are als amazing. However, the view of my room is very different than what is advertised. I booked a partly sea view room and my view is just a wall (see picture).

I visited this amazing hotel so far already three times this year for business purposes and it has been a great experience. The interior design is special, with an entry hall featuring beautiful carpets and spectacular hanging boats. The terrace at the Gooden Horn river side has a great view on Ayakapi and Fener. Rixos Tersane has two good restaurants and the breakfast buffet is outstanding. The rooms ares stylish and most of them have a lovely view on the river. A special word for the staff and the great service they offer, which is of course to be expected from a 5 star hotel, with a top class Guest Relations Manager, speaking also perfect German, French and some Spanish. A true professional to cherish. One point of attention: the wellness is always fully booked. Will be back for sure.