Enotel Golf Santo de Serra

This hotel is the top of the mountain. The buses are cheap €2.60 but the drivers are mostly crazy! They drive fast and swing around the hairpin bends making it an unpleasant journey ( nearly a hour!) The hotel should have shuttle buses! The hotel was clean but cold. The breakfast was great selection but hot food was lukewarm sadly. Restaurant was freezing. People wore coats! Staff were friendly I must say. The room beds were made daily and sheets changed after about 4 days. Towels changed too as no heat in the bathroom so towels did not dry in February. Mugs and glasses don’t get changed just washed in bathroom so not very clean we found. Mould around shower wasn’t nice Indoor pool was nice but have to wear robe past entrance and reception to get to it. Anyone can walk in with shoes on! No changing room. So wet swimsuit back to room. Small toilet you could struggle to change in . First bus 9am to Funchal - next is 12 noon . On return if you miss the 2pm it’s then 4.30pm. Nuisance. We would not return

We stayed at this hotel for 7 nights at the end of September. The staff, food, cleanliness and gardens were all excellent. We so enjoyed our stay and would happily go back just for the food alone. It was freshly cooked, delicious and plenty of choice to keep everyone happy. The staff were professional, polite and very friendly. The hotel prices for drinks and midday snacks were also very reasonable especially when compared to the hotel we stayed in during the last part of our visit to Madeira.

Newly renovated hotel. Many comforts included in the price. Proximity to the golf club and the airport. The location is in the mountains where the weather is often variable (I stayed the last week of June 2024). What struck me strongly were the following things = cleanliness, the maids' staff is really efficient and takes care not only of the accommodations but of all the guests. The cuisine (I'm Italian) is incredible. Very refined and light, cooked at the moment. Do you think that the hotel has a large vegetable garden where seasonal vegetables are taken from... isn't it a fairy tale? However, the thing that struck me the most is this great team of people who work inside. All of them very, very friendly and helpful. A fantastic stay that I wholeheartedly recommend.