Secrets Tulum Resort & Beach Club

Niestety hotel mnie rozczarowal poczawszy od pokoju (casa zamna ocean front)ktory byl mala niska klitka wykonczona tanio i niedbale, nie ma to nic wspolnego ze zdjeciem ktore prezentuje ten pokoj na booking czy agoda.czesto bylo czuc zapach kanalizacji , zepsul sie zamek w drzwiach ,okolo godziny czekalismy na naprawe i nikt nie przeprosil .widok z pokoju to jedyny plus.Klub plazowy jest ładny ale muzyka okropna. Obsluga po stronie nie preffered jest duzo lepsza ,po stronie preffered dlugo trzeba bylo czekac na obsluge i nie byla mila.jednego dnia dostalismy surowa pizze z brudnego pieca a dzien wczesniej pizza byla wspaniala .najgorsze zostawiam na koniec a mianowicie widzialam osobiscie jak w barze przy plazy splukano brudne szklanki i ponownie nalano do nich drinki! To bylo obrzydliwe! Raz kelner przy mnie „umyl”kieliszek zeby mi nalac wina ,wiec juz od tego czasu zawsze mialam swoj kubek pod reka ,to bylo ponizej jakich kolwiek standartow i nie dopuszczalne!najwiekszy plus to byla restauracja glowna w casa zamna jedyna! Choc bez klimatu i uroku to z cudowna obsluga Miguela i mega pysznymi drinkami Ibrahima ,chlopaki sa niesamowici a jedzenie w tej restauracji na bardzo wysokim poziomie! Postawcie choc kwiatek przy tym zlewie zeby ludzie jedzac ta super kolacje nie musieli patrzec na zlew!Poza ta restauracja nie ma gdzie wypic drinka i posiedziec wieczorem w Casa Zamna wiec jest to bardzo nie wykorzystany potencjal .Nie wroce.

Fantastic stay! Clean hotel, delicious food, exciting entertainment. It is simply paradise! From the moment you step onto the property you are immersed in a beautiful environment with welcoming and professional staff. No other place competes.

The staff here was great, but there are a few standouts that should be recognized; Elizabeth from the UVC team was fantastic and made the stay here great, Mario as well on the UVC team was amazing. From the spa, Jonathan made the our hydrotheraphy session the absolute best we could have imagined. Eduardo and Jose from the Beach Club put a capital S in service. The restort is very nice, the food at the breakfast Market was our favorite throghout our stay but could be great if there was more authentic flavors in the outlet restaurants. Please provide more robust wine program, especially for the Preferred club areas.

Alexis concierge and Sergio waiter/server were really amazing! The service was great, fast and they were super friendly! They made our experience really great! Definitely recommend! Alexis made sure that we were all taken care of! He was very fast and efficient! He made our experience a lot better!

Do not come to this resort! We paid for the preferred club and were told if we booked Casa Zamna they would provide regular transport to the main resort. Instead we waited around for several hours at a time and despite being told we could ask for extra transport with the preferred club package we were told 4/5 times that it was not available. The cocktails between each restaurant are also very inconsistent with quality and the food is not great! The wait staff and bar staff were very helpful and welcoming, but the reception and bellhops were very rude unnecessarily. The amenities in this resort are terrible vs. others in the area so definitely look elsewhere! I genuinely never leave bad reviews but I think people should know before they spend their money here!