Hideaway at Royalton Blue Waters

She is fantastic, hard working and a pleasure to deal with. Sashawna Thank you for the great service. Such a great place to visit

Sashawna was great, she helped us when getting our bottle service. She even helped us out with getting some excellent food which is something we really wanted to experience.

Excellent butler service, great beach, but I thought this was a new hotel. This place needs work. The shower was in need of repair, the whirlpool tub was tiny, my air didn't work well and the spa massage was terrible, definitely a waist of money. Some Diamond club staff were very rude to my friends. I thought this was a 5 star franchise. I was disappointed.

I rarely write reviews, but I have to warn others about my stay at Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort by Marriott. From the moment we arrived, it was a nightmare. Before we even checked into our room, we were aggressively approached by a sales representative trying to sell memberships for the hotel. We arrived at 10:00 AM, excited to start our vacation, and were told our room wouldn’t be ready until 3:00 PM. When we finally got into our first room, it was 2:00 PM, and it was filthy. The sheets were dirty with stains on them, the sofa had stains, the shower was grimy, the door and door frame had stains, and there were stains on the walls. We were forced to switch rooms—completely unacceptable for any resort, especially one of this price and reputation. The problems continued with the food. The quality was poor, and we even saw roaches in the restaurants. In one instance, a waitress dropped a glass, and it shattered all over me, getting into my clothes and hair. On top of that, my card was charged twice for the entire stay. One charge was completed, and the other was put on hold. I couldn’t access the funds on hold, and my bank said they couldn’t help; it was not on their end. When I contacted the resort, they said I just had to wait for the hold to fall off; they were unhelpful. This left my funds unavailable to use. I was also part of the Diamond Club, which I expected to be a perk. However, the Diamond Club is located next to a swampy area that smelled awful, making it very unpleasant. This resort is advertised as adults-only, yet we saw children in the restaurants and the club entertainment spaces. The nightlife was extremely disappointing. The resort hosted a “silent party” where all guests were issued headphones to listen to the music. It was not entertaining, and most of the guests left early. Between the unclean rooms, substandard dining, unsafe service in the restaurant, aggressive sales tactics, lackluster service, payment issues, poorly located Diamond Club, failure to enforce adults-only policies, and a non-existent nightlife experience, this stay was extremely disappointing. I cannot recommend this resort; Marriott seriously needs to step up their standards if they want to protect their brand.

We paid extra money for the elevated experience with the Diamond Club. Unfortunately, the resort did not deliver as expected and is in need up upgrades. The accessible room assigned to us was a great distance from the Diamond Club reception area and dining room, restaurants, etc. Additionally, the resort appeared to be short-staffed as evidenced by bathroom closures around the pool areas and wait times for butler services. The internet service was non-functional for a couple of days which impacted television viewing. There was no benefit of paying for the Diamond Club experience.