Melia Zahara Resort & Villas

Just returned from lovely week with children here. Room was perfect- “family room” is basically two rooms separated by a bathroom area, perfect if you have two or three children as the children’s room had three single beds. HUGE bed in the master bedroom, extremely comfortable Had a minibar/fridge and kettle which we weren’t expecting and were very useful Good air con throughout Food buffet was excellent, even the vegetarians were happy. Very wide choice each day and not that much repetition. I don’t recognize previous poster’s claims that staff were only happy to help Spanish customers. Although I’d say 80% of the guests were Spanish this was not an issue; we were made to feel equally welcome. That said, speaking a bit of Spanish ourselves definitely helped. Nice musical entertainment every evening. Area itself is pretty quiet, we hired a car and without this it would have been a bit limiting as there is nothing much between the hotel and the town centre which is about 3 kilometers away so too far to walk. However, personally we like being a bit out of the way and having our own car to explore so this suited us. Some (very) small issues A shame that the beach bar is no longer there. Free water at dinner would have been appreciated - soft drinks are very expensive which is a shame when most guests have children with them. Hotel parking is extremely expensive - over €20 euros per day. That said we parked nearby for free (possibly harder to do in high season) Toilet seat won’t stay up according to husband- and he had the same complaint when we came here many years ago! No plugs for the sinks. None of the above detract from a lovely experience though. Hope to come back one day.

The hotel itself is lovely. Clean, wonderful pool, great food, but the staff really let it down. I’ve never been to a hotel with such unpleasant staff. The fact we didn’t speak Spanish appeared to be a huge issue, and it took until day 3 for someone to explain the levels experience to us, so i think we missed out on a lot. It wouldn’t be hard to have this explained on a piece of paper in different languages. In the restaurant as Brits we were ignored constantly by the serving staff and chefs, with them often looking over our heads or round us to cater to the Spanish customers first. We also had an issue with our air con leaking onto the marble floor, causing me to slip with a baby in my arms. On getting to reception with tears in my eyes, they sent someone up to fix and clean it, but there was never an explanation or apology from a single member of staff. Very disappointing for a Melia hotel. I expected more.

Amazing place for families! With kids club from age of 8 months. And great beach club and food. We stayed at the level which is the 5 star experience of the hotel with Speer ate breakfast and separate swimming pool. We absolutely loved the whole stay.

Having paid for The Level Experience! from arrival we’re left unassisted for 40 minutes, after having cued up like everyone else. They would repeatedly apologise but do nothing to help. All we wanted was to be told where our room was & given a key. On several occasions I explained I have an autistic child & it was completely ignored. I repeatedly went to the desk looking for assistance or guidance & told “could you please wait there & someone will be with you” my child couldn’t cope & I was left in tears. Not as much as water was even offered. Finally having been showed to our room, they said the bags would arrive shortly. 25 minutes later still no bags! I had to again go up to reception & chase them down. Not one member of staff explained the benefits of The Level experience. No wrist band’s were given to us, only that we had friends staying in the hotel also, they filled us in. Again back to reception! Nothing but apologies, but no compensation at all. Our bedroom had an awful smell of sewage. Room itself was very basic & not worth the money. The Level buffet was awful & very unkept. Plates were never cleared from tables. Very hard to get waiters attention or service. Constantly you would have to go looking for cutlery just so you could eat your food! Music at night blasting right beside buffet so you couldn’t even have a conversation at dinner. And if you put your kids to bed before 11:30pm they could not sleep with the noise of the music. It was a horrendous experience. Our family & friends that stayed all said they would never return. Worst experience I’ve ever had in a hotel.

Just spent 10 days at the melia zahara like every year. We had the most amazing time! The staff are absolutely incredible and truly love being with the kids. I have to pay special mention to Mar and her team at the kidsdom club, they are all such wonderful people and so accommodating. Thanks guys so much! the kids love you as we do. This hotel is so tranquil and offers so much in terms of good food, entertainment and everything you want at a hotel. We can't wait to visit again later in the summer or next year. Hasta luego