MPM Hotel Merryan

Drugi pobyt w Merryan (Merrian) i po raz kolejny pod wrażeniem. Hotel jest bardzo ciepły, nieskazitelnie czyste i położone centralnie do ośrodek z Pamporova. Ręczniki zmieniane codziennie, pokój sprzątany codziennie. Jedzenie było doskonałe (w przeciwieństwie do innych ludzie, których spotkaliśmy się gdzie indziej). Personel hotelu mówi po angielsku i są tak pomocni. Planujemy nasz trzeci wyjazd następnego roku. Jest to jeden z mniejszych hotelach w ośrodku i zachowuje tradycyjnym bułgarski. To piękny hotel i zdecydowanie polecam.

My daughter (15) and I spent the week here from Boxing day to 02/01/24. It was fabulous! The staff were fantastic, all spoke good english and were very helpful, all of the time. It has a traditional Bulgarian feel to it and its decor. The room was spacious and spotless, cleaned every other day, more than I was expecting! We stayed half board and were very impressed with the variety available at each meal time. Breakfast included a range of cereals, with bowls of fruit/nuts/grains free to add. Yoghurt and fresh fruit. Good selection of meats, cheeses and salads. English style cooked ,meats, eggs, fried bread etc. and finished off with breads and preserves. What more could anyone want for breakfast. Evening meals were of similar offerings, meats, cheeses and a variety of salads. The hot selection always included at least two meat dishes and one fish dish, with a variety of sides. Desserts included cupcakes, sweet tarts, baklava and fruit. It may not have had pizza, chicken nuggets or burgers on offer but we ate those on the mountain. Food was brilliant. A gala dinner was served (waiter service not buffet) on New Years Eve, with traditional Bulgarian singer and pipe player, followed by music and dancing and the finale of champagne while watching the fireworks that the hotel provided, a wonderful celebration enjoyed by all. I have previously stayed at the Perelik (pre and post refurbishment) and the Snezhanka and I found this hotel to be much more guest focused and welcoming than the others.

I stayed at the Merryan Hotel in February 2023 on my first ‘mum & boy’ ski holiday with my 6 year old son. Thankfully I did not go on my holiday with high expectations as I had no idea what to expect, and I’m glad I didn’t! Unfortunately the Merryan hotel was pretty disappointing. On arrival we checked in and found that we had been given a room with a double bed despite requesting a twin. It was approx 2am so we just decided to deal with it the next day as the chap on reception seemed very vague. We were told by our travel rep the next day that they would be able to give us a twin room instead but on asking at reception later that day, the girl on reception told us that there were no other rooms available as the hotel was full. Later that evening a different lady (who seemed far more knowledgeable, perhaps one of the management) working in the restaurant told us that there was actually a room available after all but we would need to move that night - it was already too late for my little boy who was tired so we just decided to put up with sharing a bed for the week. The bed was also pretty dire with big indents where others had slept. Evening meals in the hotel were served 7-9pm. This was too late for a family friendly hotel, as younger children generally like to eat earlier on so they can get to bed at a decent time. The choice of food available was also quite limiting and typically Bulgarian, some evenings weren’t too bad but other evenings it was poor with very little variety or options for younger kids. It was also all served rather cold and there was no microwave there. Disappointingly there were no drinks included either, unlike the evening meals we have had in other hotels. Just some bottled water would have been a nice offering. The staff in the hotel all seemed a little vague as if they didn’t really know what was going on. There was no proper explanation about anything when we arrived, I had to ask about everything. The ski bus situation was very poorly explained, we had to work everything out for ourselves pretty much and they didn’t give us tickets for the bus on the first day, so the bus driver wasn’t impressed with us! The staff were generally pleasant though and my little boy always liked to say hello. The young lady on reception with glasses was always friendly & kind. Drink options from the bar were a little limiting - no Baileys or fruit gins which are so popular in the UK now. One evening I ordered a latte at the bar and took it down to my room. Once there I noticed the drink looked odd as if the milk had curdled. I took it back up to the bar and the bar man took the milk out of the fridge that he had used, took a drink and nearly threw up! Thankfully he made me a new one but it put me off ordering any more drinks there. I was rather surprised that the hotel had no lift - we were 5 flights of stairs down to our room and this was particularly tricky when trying to get heavy cases up and down! The stairs were also all tiled and pretty treacherous when wet. The spa was reasonable, good steam room & sauna, though the hot tub was definitely not very ‘hot’ and the whole place smelt very stale! When we first arrived I used the fridge to put my eye drops in which needed to be kept cool. The next morning they felt warm and the fridge did not appear to be on. I reported it to reception and they sent a maintenance man to look. He concluded that it wasn’t even plugged in! And to plug it in there was a big heavy desk to pull out of the way so I’m not sure how long it had been unplugged for! The room/hotel had some pretty noisy plumbing issues. Some nights our room was quiet but other nights we had strange banging/knocking noises in the walls which went on all night constantly, along with water gushing noises in the bathroom which sounded like a water feature! These kept us both awake quite a bit! Thankfully the double glazing in the room was pretty efficient, as the hotel was quite close to a pub called the White Heart which was pretty lively & loud in the evenings. The bathroom being set up as a wet room was odd but ok, however the shower curtain came across the room so that you were basically showering with the toilet!! This was a bit too weird & made us cringe a little! The hotel cleaning staff seemed very good at their jobs and friendly! I’m afraid I won’t be rushing back to stay at the Merryan Hotel. Despite the hotel issues we did have a wonderful holiday!