New Beach Hotel

We are a family of four, two adults and two kids (13 & 10). We have just spent a very happy ten days at the New Beach Hotel. Hidden behind a wooden gate, the hotel is an oasis of calm. Everything is spotlessly clean and we received a very warm welcome and a cold glass of fizz from Vlad who, along with his colleague Christiana (hope spelt correctly!) could not have done more for us throughout our stay. The breakfast was wonderful, set in the peaceful garden and with plenty of choice of fresh fruit, yoghurt, pastries and a cooked menu to order. We also ordered from the snack bar once and found the food to be tasty and reasonably priced. The hotel is brilliantly located at the quieter end of town and right by the beach. There are good restaurants within metres of the hotel and we also found the discount at the Abracatabra beach club to be really worthwhile. The kids also loved the Tsilivi water park which is also discounted for guests and is less than 10 mins walk away. The bigger Water Village on the island is also worth a visit. It’s a real bonus that the hotel offers towels for the pool and beach so no need to pack your own. Only one thing by way of feedback would be to have more information about the local area and attractions and excursions. Our Jet 2 rep was non existent and while we found travel companies locally to book trips, a little local knowledge is always appreciated. Overall though we would definitely recommend the hotel, we had a wonderful stay!

Just returned from a lovely week staying at New Beach Hotel. My friend and I were very impressed with the hotel as it is beautiful, modern, very clean & the staff are fantastic! Main shout out to Vlad who was a diamond throughout our stay and even arranged a birthday surprise for my friend. Would definitely recommend this hotel and would return in a heartbeat. The breakfast & food was also very good, couldn't get enough of the Greek salads & vegetarian sandwiches from the snack bar (think we had one most days).

Non-existent management, quite frankly poor leadership and not taking ownership of the situation. There was a sewage smell coming throughout the stay, when mentioned and asked to move rooms the response was we are working on it, would be good to inform guests of this so you may avoid complaints, bar/reception is surrounded by rooms, very interesting having the bar open up until 2am with noisy, drunk guests. The manager we have spoken, I have never seen such a ‘leader’ in my life, the only thing she was capable of muttering was there is nothing we can do. Let me be frank here, save your money, go and search for a hotel that has willingness and knowledge of the hotel product as well as customer service skills. On the bright side of all of this, there was one charming lady at the front desk when we checked in, then it went downhill very very fast. Our complaint was escalated to Booking.com, they were calling them while we were there, literally facing the reception desk, to discuss and they were refusing to pick up the phone to them, claiming no one was calling. Oh and let’s not forget the priceless moment when we realised that a face cream we left in the room has magically disappeared, when that was brought up to the so called manager, she said she trusts the staff and that wouldn’t happen, apparently family members work together which was mentioned to us, when we asked for them to at least do an investigation they did nothing and kept on saying we trust the staff, what an EMBARRASSMENT not to even try to see what happened here! After this we just checked out earlier than expected, this was getting too ridiculous to deal with, imagine leaving valuables inside your room what would happen! I never leave reviews especially bad ones, but this one was a grand sh**show. Again, enjoy your holiday elsewhere in Zante! The island is stunning!