Serenade All Suites, Adults Only Resort

This hotel is a 3 star hotel at best. The room itself was starting to show wear and tear. The TV did not work well nor the air conditioning. The smell outside of your room was terrible. The food was OK. The pools and the beach are the only things that would draw people to this resort. Asked for a wakeup call in the morning of my flight. Never received one. This resort was not worth the money I spent for three days. Would not stay here again. I only picked this resort for the positive reviews it got from six months ago, but I can see why now recently it's getting so many bad reviews. If I ever go to Punta Cana again will go someplace else.

Second Visit—Still Impressed! This was our second time staying at Serenade, and while I was a little concerned after reading some recent negative reviews, I’m so glad we decided to return. We had absolutely no issues with cleanliness, food, or service—everything exceeded our expectations! In fact, we felt the service was even better than last year, which was a pleasant surprise. The only minor letdown was the pizza at La Palapa; it was much better during our previous visit. We stayed in the garden view swim-out room again, and it was just as fantastic as we remembered. No complaints there! A special shoutout to Marcus, Ruth, and Abigail at the lobby bar—they made our evenings extra enjoyable with their excellent service. We’ll definitely be back again!

Serenade adults only is by far the worst all inclusive resort I have ever been. I can only describe as carnival cruise (old policies) without the cruise ship. As well as horrible staff. 2 out of 10 staff meet the standards of a normal all inclusive. I knew the ocean was not going to be great but not Serenade's fault. Upon arrival, we were assigned butler Luis. After long day of travel, we arrived around 2:30pm. Took group of us for a brief tour of resort and forced to wait in a buffet with no explanation of how long or next steps to get in our room. 3pm was supposed to be check in. I was ok not to ask to go to room. My wife and I had no interest in sitting in a buffet with no instructions. We were not hungry. 305 pm, whatapp is required to have communication to butler. Stated on app forced to use to tell Luis, we just want to go to room due to very long travel. He replied with emoji. Not sure what that meant. We watched several guest eat their food leave. 3:53pm, use app again waiting for room. He replies walk back to lobby instead of coming to greet. Get to lobby finally in room. Room first glance is nice. Noticed safe malfunction. Request help from Luis, states he is on it. Never helped. No instructions for room to get app. Turn on TV to learn about serende app. This app is horrible. Only based on reviews, I knew app helps with reservations to dinner. Nobody explained. App only allowed me to reserve 2 nights. Stuck in room after over hour, no help with safe. Used luggage as safe to feel safe to leave room. Luis never followed up and serende app never fixed safe. Told this resort is quiet in reviews. They allow customers to blast their music and scream on balcony all night. Or swimout pool. I heard complaints of rooster on reviews. I would take wildlife than garbage guest screaming all night. Unable to reach front desk since app does not work. Pool experience, not stop harassing for purchasing massages or excursions. Buffet, food very cold, beer very warm. At pool, employees sat on my wifes chair said something I did not understand. I stated my wife will be back soon. He pounds my hand to stair at guest bikini. I stated when my wife gets back, you have to leave. He ate a sandwich and would not leave seat even when wife back. At this point my wife and I chose to leave this place ASAP and called agent to change flight home. Had to stay one more night due no plane. Resort chose to blast music until 10pm. Then customers blasted music of their own until 1am. So glad found flight home to leave this TRASH resort. I will say groundskeeping somehow keep this trash place looking nice. I have been to several resort in my life and nothing can be worse than here. My wife and I only hoped for rest and just received aggravation, stress, felt a burden to staff for simple basic things at all inclusive. Can't wait to get back home and never return to this horrible place.

The resort itself is well-maintained and the pools are nice. Unfortunately, the beach was unusable because of the massive amounts of seaweed in the water and on the beach. I know the resort cannot control how much seaweed comes in, but I was shocked at the amount and the smell. Piles and piles of seaweed on the shore, as well as a thick blanket in the water. Nobody could use the beach and the smell from the rotting seaweed was foul - you could smell it when you stepped off the bus when we first arrived at the resort. For a beachfront resort, they should offer a discount when the seaweed is that bad. Secondly, they allow a tour company called Tortuga Divers to wander around the resort selling excursions. We, very unfortunately, bought their excursion to Sanoa Island. It was the worst excursion I’ve ever been on. Of the 10 hour day, 6 of those hours were spent travelling to the location. I also got food poisoning from the lunch that was provided. I spent the 1.5 hours back to shore on a very unsanitary catamaran (no working toilet or running water for 80 people crammed on board) throwing up. They tried to convince me it was sea sickness. I know it wasn’t, as I also had diarrhea and continued to throw up well into the night. They wouldn’t listen and refused a refund because they said “everyone” had a “good time” and nobody else got sick. They didn’t ask everyone on the tour about their experience - only handed out about five surveys to people who they knew would respond positively. Many attempts to get a response from Tortuga Divers went unanswered. Very unprofessional company who only cares about getting your money and then if something goes wrong, they will ignore you. Many health violations on the excision as well. Please, please, DO NOT book a tour with Tortuga Divers. I cannot stress it enough. I am putting this review on Serenades review because Serenades allows this company to wander their resort and selling to tourists and they are partly responsible.

The place sucks! The staff is the worst. I would never staff there again. They should refund me my hard earned cash! Don't waste your money folks!