Hotel Falkensteiner Diadora

Najlepszy hotel. Jedzenie na wysokim poziomie. Mieliśmy udane wakacje. Baseny czyste, zadbane. Bardzo dobre jedzenie na wysokim poziomie. Chcielibyśmy podziękować grupie animacyjnej za niezwykłe przeżycia. Jesteście najlepsi i będziemy tęsknić☀️🧡🧡

Excellent place to spend couple of days with kids. Great sport area, great food, really good facilities for kids- lots of playgrounds. Really nice family rooms - we got free upgrade to suite even not knowong this. Actually we liked the beach- it’s safe for kids and we appreciated the sand part. We spent some time in fortis club playing bowling, fitness area is great too- from 14y old. Pool areas are really clean, but lifeguards are not watching properly. Until nothing happens everything is fine. The other minus is cleanliness of toilets around pool and down at the beach. 6 days and 6 days dirty. Overall is personnel really kind and polite. And the hotel is worth to return back.

We spent a week at the Falkensteiner Hotel Diadora with our three children, and while there are definitely some highlights, the level of service we experienced was far below what you would expect from a five-star hotel. First, the good: For children, this place is truly a paradise. There’s a wide range of activities for all ages: multiple indoor and outdoor pools, a full-day kids’ club (closed only from 1–2 p.m.), various playgrounds, a cinema, climbing walls, and themed activities like cooking and science classes. The hotel is thoughtfully designed with kids in mind—everything from small toilets and low sinks to bibs at the restaurant and fun features like climbing walls in the rooms. Our kids had an amazing time and were never bored. The hotel itself is modern, clean, and well-maintained. The rooms offer most of the amenities you would expect. The beds were too hard for our taste, the duvet too small for the bed, and the pillows quite flat—but bathrobes, even in kids’ sizes, were a lovely touch. The gym is another standout: huge, well-equipped, and far above average for a hotel facility. We had full board, which includes only the buffet restaurant. While we would have preferred to dine à la carte on occasion, the buffet was extensive and of good quality. Freshly baked bread every day, the freshest pizza, a large salad bar, grilled options, soups, fruit, pasta, wok and risotto stations (though the risotto was undercooked a few nights)—there was something for everyone. It would have been nice to see more plant-based options, especially as our children have a milk allergy. Unfortunately, everything from yogurt to cheese was cow's milk-based, which made things challenging for them. Now for the serious downside: the service. We addressed our concerns with the front office manager, Marina, who was professional, responsive, and genuinely tried to solve the issues we raised. We sincerely thank her—she did her best and deserves credit. That said, she’s working against some systemic problems. Across the board, service was far below five-star standards. Many staff members seemed poorly trained or simply unable to prioritize guest needs. English skills were often limited, which made communication difficult and led to frustrating misunderstandings. Examples: • We were a party of five but repeatedly received only four towels, despite multiple requests. Eventually, we were brought five extra towels in one go, which helped—but it shouldn’t take multiple tries. • The kids’ room had no nightlight, and when we called reception to ask for a USB light, we were given… a lightbulb. • Our minibar was empty. Initially, we were told minibars aren’t stocked, but after speaking with the manager, we found out they are—if you prepay. We did, but then weren’t provided with enough glasses. When I requested a beer glass at reception, I was handed a small wine glass “because it’s faster.” I reiterated that we needed a proper glass for a 33cl beer. The staff member said one would be delivered. Eventually, a different person showed up—with another wine glass. The proper glass never arrived. • When we ordered lunch bags for a day trip and clearly mentioned our kids’ milk allergies, the staff agreed to adjust the food. However, the bags were full of milk products. Shockingly, the chef apparently wasn’t aware that cheese and yogurt contain milk. • Our daughter made food in the kids’ cooking activity, but her creation was mistakenly given to another child. Staff promised she could redo it at 3 p.m., but when we showed up, we were told: “We don’t know who said that.” This, despite speaking to multiple staff members just two hours earlier. There are also some odd systems, like needing to exchange cards for pool towels. And early in the week, most sunbeds were “reserved” with towels in the morning, but after reporting this, we noticed staff began removing unattended towels, which helped. Again, Marina did all she could to resolve things—she arranged for five towels daily, found a USB light, got the minibar sorted, and fixed the lunch bags. Without her help, our stay would have been a lot more frustrating. She was a true professional. However, she has her work cut out for her. There is a lot of potential at this hotel, but serious improvements are needed in training and staff attitude to meet the standards it claims. We’re sharing this review in hopes that things improve and that future guests won’t face the same issues we did.

Great service from the team and special thanks to Ms.A Matak on the reception. She provided us with over and beyond service. Thanks Robert and Gina C Vancouver, Canada

This is our second time here with the kids, and the hotel is truly wonderful — the location, cleanliness, and children’s activities are all excellent. The pools are clean, the rooms are just as beautiful as in the pictures, very clean, and the staff is friendly. The food is varied and absolutely delicious. My complaints are minor, but for example, the checkout is really too early and check-in too late. For a nightly rate of €500 in May, it would be nice to have the chance for one last swim in the morning and a more relaxed departure if checkout were between 11 and 12 a.m. — and check-in does feel a bit too late. Another small issue is the lack of a separate hair conditioner, which we women know makes a big difference, especially when swimming twice a day in the pool. A third suggestion would be to have something on the balconies for drying swimsuits. When they’re just thrown over chairs or railings, they often fall or get blown away by the wind. Finally — and this may seem like a small thing, but it did bother us — at the kids’ party in the evening, the songs were in English, German, and Italian, but not a single one in Croatian. It made us feel as if Croatian guests and children were less valued, which really shouldn’t be the case — they too deserve a song they can sing and dance to in their own language. Of course, we’ll be coming back next year because everything really is perfect, and these little suggestions are only meant to help make the hotel even better.