Secrets Sunny Beach Resort & Spa

Miałem przyjemność odwiedzić ten hotel pod koniec maja niedługo po otwarciu. Chociaż odwiedziłem już wiele pięciogwiazdkowych hoteli to ten zrobił na mnie naprawdę oszałamiające wrażenie. Pierwszym jego plusem są doskonale urządzone i czyste pokoje z których rozpościera się oszałamiający widok na morze. Mieliśmy zarezerwowane dwa pokoje jeden na 4-tym a drugi na 11-tym piętrze i z obu widok naprawdę robił ogromne wrażenie. Plus za przesuwną moskitierę w oknach balkonowych dzięki czemu bez obaw można zostawić je otwarte i wpuścić trochę świeżego powietrza jeśli nie chcemy korzystać z klimatyzacji. Kolejny plus to obsługa. Zawsze gotowa do pomocy a jednocześnie cicha i wcale nie natrętna co bardzo cenie. Jedzenie pyszne, bardzo urozmaicone tak, że każdy z pewnością znajdzie coś dla siebie. Niezależnie od pory dnia codziennie inne potrawy w związku z czym nie ma mowy o monotonii. Zarówno przy basenie jak i na plaży dużo miejsca. Cicho i spokojnie dzięki czemu można się zrelaksować i odpocząć. Klub nocny mimo, że gra w nim muzyka (bardzo na czasie) odpowiednio wygłuszony dzięki czemu nie słychać jej w pokojach jeśli ktoś chce odpocząć. Naprawdę nie przychodzi mi do głowy cokolwiek do czego można by się przyczepić i z przyjemnością wrócę do tego hotelu w przyszłości.

The hotel looks nice, yes the pool is nice and spacious but thats about it. Employees are not really motivated or well trained. The service is bad and the selection of drinks basic. Price value is not existing. Expected a lot more but was very dissapointed. Only highlight was the Oceana Restaurant, the fish we had was great, but only the food.

I was a little apprehensive about this hotel after reading some of the comments on TripAdvisor. However, we thoroughly enjoyed our stay, with a bewildering choice of food options, superb facilities and great scenic views from just about all locations within the hotel, especially the rooms. We went as preferred guests and it was well worth the extra cost, in my opinion. We had a room on the top floor, which was fabulous, access to all areas of the hotel and a designated area of the pool which includes cabana lounge beds. We also dined at the Italian restaurant and the fish restaurant, both were excellent, especially the fish restaurant. The main buffet restaurant had a huge range of quality options, again we really enjoyed the experience, with the staff generally very attentive. There is a grain of truth in some of the comments others have made, but nothing that detracted from our enjoyment of the hotel and its amenities. It was a pleasure to stay in a fantastic hotel, and from what I saw, probably the best in the resort. Thank you.

The hotel rates itself as 5 star, it’s not ! It’s a nice hotel but is lacking in many areas, the management would benefit from an independent survey !! The room was on the whole okay, apart from the bedsheets didn’t fit, the bed was too big ! The extra mosquito screen needs to have markings on so that you don’t walk into it, balcony light ! What balcony light ? That’s a 3 star expectation. The pool areas are really clean, but, be aware that the stainless steel handrails get scorchingly hot and the Green floor tiles are really slippery. The restaurant needs more than 1 very slow toaster and 2 very slow coffee machines, also, a microwave would be useful if you want a hot meal !! We booked as preferred members but there’s no benefits, we were told to ask the day before if we needed a late check out as part of the preferred membership but we were told it wasn’t available but we could use the showers in the lobby toilets, disastrous, they flooded , totally not fit for purpose !! Small details would make a massive difference but don’t advertise preferred membership, what a waste !

We stayed for three nights, food was good, room was good service at the restaurant was good. But no pool or beach drinks and food service which we found very poor and inconvenient for a relaxed 3 days holiday. But for us service come first and should be excellent not good. At the reception we asked them about the pink lake in Burgas they didn’t know anything about it, then I asked them to check and let me know how I can get there and if there are any cafes restaurants etc.. they said sorry we didn’t check because we had a problem with another guest. Then we booked a spa with a lovely lady at the spa reception for our last day which was on the 19th of July 2025. We arrive on our last day, there was a man he said his name was Paul! We asked hime to get cleaned up before our treatment in a room or cabinets he said go it’s there, he didn’t even take us or showed us where! We go there and ther is nothing other than a shower and two toilets which everyone can have access to! No privacy! He didn’t even offer towels or robes! I had to ask for towels then I asked him if we can change in a room , he said there isn’t one we don’t offer this kind of services this all you get go change in the toilet which barely can fit, let alone with carry on and your luggage. Then I said why are you talking like that , he said do you still want your treatment or not? Wow I said so I asked him for his name and I said to him you will hear from me, he said yeh yeh ok ok. Sooooooo rude and unprofessional, in all my holiday experiences I have not been treated like this at 5 star hotel never. Then when I came to pay after my treatment which was lovely, I was missing 26 cent, he asked me to go change my €5 into coins, at the exchange office she didn’t have coins, so luckily I found 26 pennies in my bag. Bar service they don’t make special cocktails just your basic. I can say I will not go there again or recommend it to anyone, but I can say I made the most of it I. Luckily this bad experience happened on the last day not at the beginning. Please who ever is in charge of this reviews take this seriously. It’s shame we spend our hard earned money and not get the service we deserve. Thank you