Secrets Sunny Beach Resort & Spa

Miałem przyjemność odwiedzić ten hotel pod koniec maja niedługo po otwarciu. Chociaż odwiedziłem już wiele pięciogwiazdkowych hoteli to ten zrobił na mnie naprawdę oszałamiające wrażenie. Pierwszym jego plusem są doskonale urządzone i czyste pokoje z których rozpościera się oszałamiający widok na morze. Mieliśmy zarezerwowane dwa pokoje jeden na 4-tym a drugi na 11-tym piętrze i z obu widok naprawdę robił ogromne wrażenie. Plus za przesuwną moskitierę w oknach balkonowych dzięki czemu bez obaw można zostawić je otwarte i wpuścić trochę świeżego powietrza jeśli nie chcemy korzystać z klimatyzacji. Kolejny plus to obsługa. Zawsze gotowa do pomocy a jednocześnie cicha i wcale nie natrętna co bardzo cenie. Jedzenie pyszne, bardzo urozmaicone tak, że każdy z pewnością znajdzie coś dla siebie. Niezależnie od pory dnia codziennie inne potrawy w związku z czym nie ma mowy o monotonii. Zarówno przy basenie jak i na plaży dużo miejsca. Cicho i spokojnie dzięki czemu można się zrelaksować i odpocząć. Klub nocny mimo, że gra w nim muzyka (bardzo na czasie) odpowiednio wygłuszony dzięki czemu nie słychać jej w pokojach jeśli ktoś chce odpocząć. Naprawdę nie przychodzi mi do głowy cokolwiek do czego można by się przyczepić i z przyjemnością wrócę do tego hotelu w przyszłości.

What a beautiful hotel! Great location - right on the beach. Rooms are lovely - very spacious and beautiful views. Staff friendly and helpful. Able to walk all the way to Nessebar on the beach - just under 5 miles but got the bus back! Highly recommend the Old Sailor there - beautiful mussels and garlic bread with good service and reasonably priced. Food was good in hotel - ate in the fish and Italian a la carte restaurants.

First visit to ‘Secrets’ which technically, perhaps unfortunately, has a ‘Sunny Beach’ address but I prefer to associate it with Sveti Vlas, a small Beach town, a short distance away. I have submitted 363 reviews on Tripadvisor over the years, and this is the best all round hotel resort experience we have had. The resort only opens for the season on the 1st May and runs through to end of November each year. We went on the 16th of May, so the hotel was quiet, and the spectacular outdoor pools were too cold for most but not for some. We were so impressed that we have already booked for 2026, but a little later in the middle of June next time. We had room 927 and we were booked in as a ‘preferred guest’ with an upgraded room. The room on the 9th Floor had a fabulous balcony view right across to Old Nessebar and down along Sunny Beach itself. The bed in the hotel room was enormous, I estimate at least 7ft wide. Quality mattress and bedding. Our chambermaid, ‘Neffi’ was lovely, despite the language issue, we wanted for nothing. The room was spotless every morning by the time we got back from breakfast. I managed to converse with here using a translation app on my phone and she gave use a big hug when we said goodbye. So, we want room 927 again next year hopefully with ‘Neffi’ looking after us. As a preferred guest you get access to special use of areas of the pool and the Hotel private beach. Guest reviews have said the preferred guest upgrade was not worth it or they were disappointed with it. I thought it was worth it primarily because I used the preferred guest private lounge as it had the best Coffee machine and was a place to hide away. The branded spirits on optics were help yourself and you could have a basic breakfast in there rather than the main Market Café buffet restaurant. Preferred Guests also had a small, reserved dining section in the main Market Café. I found all the staff to be most polite and attentive. Even with occasional language issues they always smiled. The service was excellent, when one plate was used… say for a salad or soup and you went back up to the Buffet… it was gone by the time you got back to your table with more food. The Buffet selection was excellent…. If you cannot find something in the various food sections, you fancy… then its time you went to “Specsavers”. Some nights are themed, and my favourite was the Italian night. I love Mussels, Langoustines and Squid. Drinks service at the table was prompt with a good selection of Red, Rose and White Bulgarian wines. The local draught beer was excellent. Requests for a top up were dealt with immediately. Entertainment in the Night Club was enjoyable; the talent and variety of shows was ok. I am not a gym person so I did not use the health spa, personal treatments or facilities. There is an indoor heated pool. There is a hotel shop on the lower ground floor at -1 level. It was disappointing as it could have sold a bigger range of stock. It did not sell basic paracetamol or any pain killers for example. My wife wanted some throat pastilles, but they sold nothing like that or what I would call holiday basics. This hotel areas on all areas and floors we saw were spotlessly clean…. Every general use WC was always immaculate. everything worked. All the pools were in beautiful, clean condition. The staff are constantly working, gardening, polishing. At 6 in the morning from my balcony, I watched cleaning staff, going over every inch of the substantial pool areas removing any seagull droppings from the pool area. There are two uniformed lifeguards on duty every day, one at the main pool and one on the hotel private beach. I noticed from other previous reviews, complaints about the lifts. They run from -1 floor to 12 or even 13. Delays to lifts were caused by guests pressing all 4 of the lift buttons from whatever floor they were standing on. Instead of reading which lift was closest to your current floor and pressing that one and that one alone, guests were pressing all of the buttons on many floors causing multiple delays and unnecessary stops. Some guests mentioned the odd odour of sewerage occasionally in ground floor areas. I never smelt anything like that at all. Having enthused about almost everything in the Hotel, I do have a couple of observations about a couple of minor things that could be addressed and could be worse when the hotel is at full capacity. (1) Warm food and Cold plates, you do have to search for a moderately warm plate in buffet restaurant areas at the various service stations. The majority are cold plates. Every corporate hotel knows that hot food must go with hot plates. The lack of hot plates let the Market Café and Barefoot Grill down and to be honest it was made worse by the fact that a lot of the hot food at stations was lukewarm. So, by the time you got back to your table the food was cold. The same with hot drinks- warm not hot except in the preferred lounge where the coffee machine provided a hotter drink. (2) Speciality Restaurants.. These are booked up very quick at start of any stay… We got a table at the Portofino Italian restaurant… it’s included in the holiday price so no supplement. Service is indifferent and nowhere near as good as the Market Café or Barefoot Grill buffets…. It was a lacklustre menu, food warm not hot…. if I wanted to eat a slice of Margarita Pizza… I would have eaten in the Market Café main restaurant and not as a main dish the Portofino. I asked for a glass of wine to go with my main course and the brusque waiter asked if I was unhappy with my Gin and Tonic. I had to explain that the Gin and Tonic was an aperitif before the main meal. My recommendation to the hotel is upgrade the speciality restaurants… in quality of food and service… and charge a supplement. Ditch one of the restaurants and replace it with a good Steak restaurant providing ribs, steaks, langoustines etc. It would sell well as there would be nowhere else near the hotel to compete. The Portofino restaurant was disappointing, and it was simply not worth me putting on a smart linen suit and decent shirt. I will not be trying any of the speciality restaurants in 2026 when I visit again. Finally, the Staff are one of the most important factors in a successful hotel. I found all staff including supervisors to be ‘simply the best’ I have ever met. The hotel must make sure it keeps them happy as it ensures staff retainment and performance.

This has to be one of the best hotels we have ever stayed in. It's beautiful! So spotlessly clean and every room has a glorious sea view. The staff were wonderful in every department giving excellent service. We loved the food and there was always so much choice. We had 1 speciality Italian meal which we throughly enjoyed and only wished we could have visited the fish restaurant but it was fully booked. Be sure to book these as soon as you arrive. The only minus for me was the evening entertainment which I felt could have been better. I would return to secrets hotel with no hesitation. Thank you to all the staff. 10/10.

I highly recommend this hotel. There are plenty of sunbeds available around the pools and on the beach. The food buffet is excellent, offering a wide variety of choices. You can enjoy seafood such as shark, bass, and trout, as well as meats like chicken, veal, and beef, along with pizzas and vegetarian options. The drinks and cocktails are good as well, premium spirits Tanqueray gin or Smirnoff vodka. Etc. There are also two local beers on tap that are very nice. The entertainment could use some improvement, as it starts at 21:30. The main strip, Flower Street, is a 35-minute walk along the sea front promenade, where you'll find shops and bars long the way. Some bars even feature tribute bands performing in the evenings.