COOEE alpin Hotel Dachstein

Hotel nowoczesny z bardzo dobrym położeniem, tylko niewiele ponad kilometr od stoków narciarskich, z pięknymi widokami z okna. Spędziliśmy w nim 10 dni. Bardzo czysto zarówno w pokoju, jak i w częściach ogólnodostępnych. Personel bardzo miły i pomocny, zwłaszcza dwie panie. Mieliśmy mały problem z ogrzewaniem, który został szybko załatwiony. Jedzenie bardzo dobre, mieliśmy opcję z HB, zarówno rano i wieczorem szwedzki stół, gdzie był duży wybór potraw. Codziennie rano naprawdę dobra kawa. Pokoje są wyciszone. W hotelu jest pokój do ćwiczeń. Nie było problemu z przedłużeniem pobytu o 1 dzień. Polecam ten hotel i pobyt w nim, z uwagi na wysoką jakość całości, jak i na super ośrodek narciarski Dachstein West.

Świetnie zlokalizowany nowy (otwarty w grudniu 2017 r.) hotel oferuje wspaniałe widoki na dolinę oraz pasmo górskie. Pokoje urządzone funkcjonalnie w stylu skandynawskim. Dojazd na piętra możliwy windą. Hotel oferuje smaczne posiłki i pyszną poranną kawę. Sympatyczna obsługa. Duży parking hotelowy z 4 miejscami umożliwiającymi ładowania samochodów elektrycznych. Na miejscu sklep sportowy oraz zimą wypożyczalnia sprzętu narciarskiego a latem rowerów, w tym elektrycznych. Doskonała baza wypadowa do zwiedzania regionu Salzkammergut a także dla piechurów lubiących spacery niezbyt wymagającymi górskimi ścieżkami.

Very picturesque however the problem is the staffing who are not knowledgeable and down right rude and offensive. We arrived at 9 due to traffic and have a young family who need food. We were advised their kitchen is closed and have to go elsewhere for food which is fair. We asked where was open and all of the places they sent us were closed. Our own research lead us to a pizza place which was very friendly and accommodating who stayed open to give us food but it had to be take away. We thanked them and went back to the Cooee to eat downstairs as the rooms are very cramped and spartan. We were then chased away very rudely as they have food. We explained the situation and advise we had been given politely be they officiously forced us to go upstairs to eat on beds as there is no other space. I do not recommend this hotel. I am very well traveled and never been treated like this.

The good: It is clean and warm Staff are generally helpful Big warm boot room Breakfast - was good, Let down by dining room a wide range of options The not so good We found the boot room wedged open on most days (a room card is generally required to open it) so not totally secure Car park was busy Desert choice at dinner was very boring (generally consistes of a cake and ice cream with toppings and sauces), probably ok for kids The bad Table reservation system for the evening meal. Sittings at 18:00 and 19:30. You have to reserve a table everyday and even though we did this we found our table given to someone else (and no apologies). Constant loud clatter from the kitchen enhances the canteen ambiance. Vegetables at dinner - they look bright but were always swimming in water and tasteless No tea, coffee or fridge facilities in the room obviously this is specified in room details but we really missed this. There is a hot water urn in the lounge (for baby formula maybe?) but nothing else Other We thought it was worth paying a few euros more for the mountain view We used the ski hire shop at the lift. It was cheaper and you can leave your hire skis there overnight. Alternatively you can hire a locker directly opposite the ski hire shop if you want to leave your boots too.

NOT RECOMMENDED- I have to make 2 reservations on Booking.com to cover a 6 night stay in an apartment for 8 and was told the reservations would be linked so we didn’t have to move apartments. However hotel changed there mind on this with 1 hours notice whilst we were on the slopes so we lost a days skiing and had to reps k and unpack again which was just rubbish. Customer service is non-existent and to cap it all the original apartment had no hot water for 3 out of the 3 nights we have been here and they didn’t sort it, no parking available most nights so would avoid this hotel as it’s not worth the cost and the hassle