TUI MAGIC LIFE Beldibi

Jestesmy bardzo zadowoleni ,hotel spelnil nasze oxzekiwania ,caly personel byl batdzo pomocny,szczegolnie Aysel Turgut, ponadto pragne wyroznic pania spr,atajaca Gül.Jestesmy 2 raz w tym hotelu i chetnie kolejny raz. Dla nas perfect.Bozena

Our stay was very pleasant. We loved the views and the food. The cleaning lady Daria was also very nice! Overall, we liked everything

Amazing stay!! The hotel has the verything you need - multiple sport classes and other activities that everyone can find something for themselves, very polite and helpful team and whole staff, delicious food, beautiful views. The hotel is quiet and chill. Perfect for families (over 16), couples and single travelers as well (no worries - you’ll make a lot of friend here :)). Here you’re never bored - games, language lessons, tennis lessons and many others during a day, great shows and parties in evenings. The hotel offers a free shuttle and entrance to the Land of Legends theme park. Once tried you’ll never want to go anywhere else!!

Well, where do I start with this hotel? Firstly, when I arrived at the hotel and entered my room there was still ash in the ashtray from the previous guests. The room was dated & the air conditioning didn't work. I called reception 3 times to try & resolve the issue and each time they claimed to have fixed it, but they didn't. It wasn't until I went down to reception to complain face-2-face that they informed me nobody had even gone to check it. The food served in the restaurant at lunch is near enough exactly the same food you get at dinner, which gets extremely repetitive! Sadly, the thing that really let this hotel down the most is the atmosphere, which other Magic life hotels do so well & pride themselves on. I have stayed at a number of other Magic Life hotels, which have all been excellent , but this hotel gives both Magic life & Rixos brands a bad name. The entertainment team are by far the worst i've seen & are the largest contributing factor to the poor atmosphere of the hotel. They do very little to engage the guests & when they were walking around the hotel between activities , they just appeared so miserable & uninterested, like they did not want to be there. Whenever I spoke with them, I got the feeling that you weren't welcome and they didn't want you there. It's such a shame as other Magic life hotels are built on creating an inclusive & family like atmosphere (that is what Magic Life is about!) for all types of travellers, whether they are groups ,or solo. However, the team here have sadly failed to do that . As a solo traveller I introduced myself to the Magic angel rep on the first night (the rep responsible for bringing solo travellers together), she introduced herself to me by saying 'hello' & then just walked off (thanks!). The other reps were just rude & ignored you, with no intention of building a community atmosphere. In fact, I wanted to cancel my trip early as I was very upset with my experience (which i've never done before at any hotel) and felt discriminated against as a solo traveller but ended up staying in my room on my last night, counting down the time to my departure. If this hotel wants to improve it's image it really could do with a full re-branding, refurbishment & new entertainment team if it wants to even stand a chance of competing with the brands other hotels. This experience has made me cautious about booking any further TUI Magic life (and Rixos) hotels as it shows a lack of consistency between the experiences & levels of service offered by the different hotels. The only positive takeaway was the local staff who worked in the restaurant & poolside bar were offering a good service & were welcoming. I was warned by guests at other Magic life hotels to avoid this particular hotel as they had shared similar negative views of their experience. However, due to other hotels being unavailable due to it being peak season I thought I would give it a chance to see for myself. Never again!

Short summary: fantastic hotel with wonderful staff and a brilliant entertainment team :) Full review: My friend and I stayed in this hotel for one week and had an absolutely amazing time. The hotel itself is well located and the transfer from the airport was reasonable. Upon arrival (at about 1am), we were greeted by friendly reception staff who took our (very heavy!) bags and offered us refreshments. This was greatly appreciated after a day of travel. We received a quick and informative overview of the hotel and its facilities, then were taken to our room and given an overview of how everything worked. This is something I have never had before, so I was particularly impressed by the service here. It was great not having to fight with the air conditioning at 1am! The rooms were spacious, clean and comfortable and the bathroom contained shower gel, shampoo, conditioner and a hairdryer. There was also a good sized balcony which was great for drying out towels and swimwear. Our maid, Dina, ensured our room was always clean and tidy with fresh towels, loo roll and plenty of cold water in the fridge. The hotel itself is in a great location, beachfront and surrounded by beautiful mountains. There were local shops across the road and a pharmacy within walking distance (about 10 minutes away by foot). The restaurant was great and always had a wealth of delicious options available. I was particularly impressed by the dessert selection each day! The staff were friendly and efficient and ensured we had drinks at all times and that dirty plates were removed promptly. The pool area was fantastic and well maintained. There were lots of loungers around the pool but also on the grass areas, giving people plenty of options of where to lounge. The outside bar was great too. We always had the BEST service here, especially from the bartender Indri, who always served us with humour and a smile. The bar supervisor, Oğuz was also brilliant and it was great to see staff working so well together. It was always a joyful experience popping over for a drink! One of the absolute highlights for us though was the entertainment team and the daily programme of activities. They had everything from Archery to Zumba, and it was all completely optional of course. The entertainment team truly went above and beyond each day to ensure everyone was enjoying their holiday. They were never pushy to get people to join in activities and would always greet you with a smile and make time to stop and talk to guests, even though they were working every hour under the sun. The whole team were great, but I'd like to give special shoutouts to Tim, Felix, Eutychia and Ege. We spent most of our time engaging with these colleagues in the various activities, from the early hours of the morning to late at night. Their energy and enthusiasm was infectious and they truly are a credit to TUI Magic Life. Personally, I choose TUI Magic Life holidays because I enjoy the entertainment programme, and I was not disappointed in this. Even the Entertainment Manager seemed fun and keen to engage with guests, which was great to see. "DJ Jesus" was also great and could really read the crowd to play fun songs people wanted to get up and dance to. This leads me to the evening entertainment programme, which was also fantastic. You can really see how much time and effort goes into each and every event and show. The dancers were phenomenal and the other colleagues were great at getting the crowd going and entertaining guests. Overall, we had a wonderful week away and would come back in a heartbeat! I'd highly recommend this hotel if you want a mixture of relaxed and fun vibes with plenty of activities to choose from. THANK YOU TUI MAGIC LIFE BELDIBI! <3