Sunscape Dominicus La Romana

We had great weather. Nice beach, very nice New Year's eve party but food and service were at best average. The club has a nice potential but it has around 850 rooms. That's a lot of people. Staff were in general nice but the club is very very under staff. As a result, the service suffers and the staff is overworked. Food lacked taste and wow factor but no one starved. This hotel is max a 4 star hotel. We took the Sunclub option and we thought it was a good move. Many thanks to Nathaly the hostess at Kaleidoscope and to Anibelis at the Sunclub pool bar. We were at room 14338, no complaints about the maid. PS Before the manager issues his usual is automatic response, management should look at their performance. By the way, you should also look at putting people that smile at your sunclub reception because one of the lady there, is a complete mistake. Bad attitude, bad knowledge and most importantly, she does not want to be there. Mj

We are regular travelers to the Dominican Republic, usually Punta Cana, and decided to stay at Sunscape La Romana after having several AMAZING visits to Sunscape Puerto Plata. I really regret this decision. Our vacation at Sunscape La Romana was horrible. Sunscape La Romana was overrun by drunk teenagers who played loud music on speakers in their rooms, on the beach and at the pools. The teenagers (apparently from Spain) were unsupervised and out of control. They cut in lines at the buffet, used their hands to serve themselves food, and ran around drunk and disorderly. They somehow had gotten a hold of a wheelchair and ran around with it, running people over and breaking beer bottles everywhere. Repeated reports to the management were useless, they did nothing about these issues. We got very little sleep since our neighbors were playing their loud speakers and partying at all hours. Reports to the front desk got zero results. It was so bad that we banged on their door ourselves, but they didn't answer because they couldn't hear us. Also, DO NOT PAY extra for the SunClub because anyone can use its amenities. No one checked if we belonged in the SunClub lounge, SunClub pool, or SunClub beach. I feel dumb that I payed extra for something that everyone else was getting for free, even the loud, drunk teenagers who used their hands to serve themselves snacks in the SunClub Lounge. We couldn't eat in the SunClub lounge because they took the whole tray of snacks from the buffet with them, not that we even wanted to since they had their hands all over the food anyway. BEWARE of the rocky beach as two of my travel companions cut their feet on the rocks at the beach at Sunscape La Romana. We stayed at the neighboring hotel a few years ago, Dreams La Romana, where the beach was amazing and had no rocks. I do not understand why Sunscape wouldn't remove the rocks like Dreams apparently had done. I feel bad about leaving a bad review because there were some very good and hard working staff members. They also reported these problems and got nowhere with management. There is a serious problem with management at this hotel, as the regular staff were very nice and hardworking.

All-inclusive resorts are not generally our style, but we thought this one was very good overall. What we liked: The night/day entertainment is fantastic and really well ran. “la Machina” the woman who runs the programs is a force of nature! New Year’s Eve beach party - WOW! The rooms are spacious and clean. Be patient with the hot water, it will come eventually. Lol! The grounds are beautiful and clean. The main pool, swim up bar, giant waterslides and adult pools are great. The beach is beautiful with plenty of chairs. It is rocky though when you enter but there are a couple places you can access safely, and the water is calm. The scuba diving was surprisingly good, and Pierre was a great guide. Genesis is lovely. Good variety at the buffets and drink were tasty and adequately strong. The A La Carte Dining was very good. We loved the pizza, Mexican and Japanese restaurants. Franklin, our butler, was fantastic and was able to accommodate many requests (birthday cake, decorations, taxis, etc. What we didn’t like: We were there over Christmas and NY, and the resort was overwhelmed, particularly Food & Beverage. Long lines for drinks, tables were not re-set at the buffet so we often struggled to find plates, mugs and cutlery. We saw a significant improvement however after the Christmas rush when the resort was quieter. No reservations are accepted at the A La Carte restaurants, so if you want to get in, you have to show up at the door an hour ahead of time and stand in line. This is painful for small kids or elderly people. Beautiful whole crabs were served at the NYE buffet, but no crackers to crack them open:( The pool side snack bar was awful. Last, the beautiful restaurant on the water was inaccessible due to the owners booking the entire place for themselves… terrible way to treat your high-paying guests during high season;)

What I like: rooms, sea, campground, New Year celebration except line to NY dinner. What I don't like: very limited entrance to the sea because of stones, and those that exist are not marked. not enough staff. a lot of empty tables in the buffet but not served. Guests should look for knives, folks by themselves. No booking for a la carte. line to be served is 1 hour. A lot of broken plates and glasses are still in use. Change towels once a day and not available after 10 am. Management should be trained or changed. Potentially a very good resort.

Sunscape Dominicus was an average/below average stay but the beach was spectacular therefor I have given it 3 stars. If you love soft sand and clear, calm ocean water you may be able to overlook the downfalls of this resort. There are rocks for the first few feet, water shoes are recommended. We were strictly on the SunClub adults side. Snorkeling at the man made reef was great, we even saw a manatee! As most other reviews mention, the food is cold and sometimes undercooked. The buffets are laking in variety and proper heating equipment. There were never enough tongs for food handling and many guests resort to using their bare hands to serve themselves. Service is poor at Kailedescope, we often completed our meal before we were offered water/coffee. The a la cartes are not consistent with how meals are prepared but are generally acceptable other than the Italian which we tried twice and was terrible and inedible both times. Service is also hit and miss. Coco cafe has a good selection of hot and cold drinks but is very busy and the morning line up for coffee is long. We enjoyed the Japanese and Mexican. Service, this is where the biggest improvements are required. I am a patient person but when people complain about the slow service they are not exaggerating. Service is beyond slow in particular at Sunclub pool bar and at the Kailedescope buffet. Sunclub Adults upgrade; mixed feelings as I preffered the room location however some guests did not respect the adults only areas. We did see staff having conversations with some families on the adults side of the beach, some complied and moved to the family section and some did not and nothing more was done. This is frustrating when you've paid more for this amenity. The sunclub lounge did not always have the "upgraded" alcohol and there didn't seem to be any measures in place on who could access this lounge. The SunClub restaurant for breakfast and lunch was decent and a more comfortable, relaxed atmosphere. The service here was good! We did receive an upgrade to a jacuzzi suite upon check in which was appreciated. The room was large but laking in storage, especially in the shower for toiletries. The mattress was old and did not have a mattress cover, I found the sheets (no fitted sheet) to be rough. We did have a facecloth and floor mat for the first couple days but then never after that. Our fridge was restocked daily. Just ok for cleanliness, we did wear slippers in our room as we found the floors to be dirty. Additional comments good & bad: - Very few vendors on the beach which we really liked -grounds nice and well kept -adults beach was mostly quiet which we also liked -live music everynight is a nice touch -sun loungers and most furniture (buffet, balcony, lobby) cheap and uncomfortable -not enough seating in terrace -beach towels not always available -others in our group did not recieve daily housekeeping/fridge restocking -room service takes a minimum of 1 hour (try the chicken fingers!) Overall we made the best of our time at Sunscape but would probably not return due to the food and service inadequacies. We enjoyed the beach, had a couple decent meals at the Japanese and Mexican, drinks were good and we liked our room location.