At Herbal Boutique Hotel & SPA

Nie wyobrażałam sobie do tej pory, że hotel może tak postępować wobec gości, skandal! Z 7 dniowego pobytu All inclusive urwano nam 4 dni. Musieliśmy przenieś" się z posiłkami do pobliskiej taverny,gdzie jakość posiłków od biegała od serwowanych na miejscu w hotelu. Miejsce do odpoczynku przy basenie zewnętrznym zostało pomniejszone o połowę, budowano rusztowania, których części wpadały do basenu, nie wspominając o odgłosach wiertarek i bezpieczeństwie gości. Okazało się, iż HOTEL spodziewał się wkrótce nowych klientów (Izraelitów) którzy zażyczyli sobie koszernej kuchni i restauracji więc najlepiej aktualnych, którzy zapłacili za pobyt przerzucić na posiłki w inne miejsce! Ponadto w przedostatni dzień pobytu na kazano nam zmianę pokoju, bo nowa grupa gości chce być razem!

I couldn’t give it a zero!! Despite having a confirmed booking, we were turned away upon arrival due to a double booking caused by a Jewish event. While we absolutely respect all religious events, the issue lies in the mismanagement of bookings—particularly why confirmed guests were displaced in the process. We arrived after 11 PM, only to be informed by the receptionist that there was no room available for us. When I asked to speak with a manager, I was told not to be rude—despite remaining calm and simply seeking a resolution. While I understand the receptionist may not be personally at fault, the reality is that she is the face of the business at that hour, and she is paid and our concerns should have been handled with empathy and professionalism. It is incredibly frustrating to be left without accommodation late at night, especially after having paid and received confirmation for our stay. A common occurs it seems and whilst I would appreciate it if they could look into how this situation was allowed to happen, and what steps will be taken to ensure this doesn’t occur for other guests in the future, I remain concerned other guests in our party await the same fate!! I’m sure their reviews will follow !! As they are due here over the next few days !! Do not book !!!!!!!!

We went to this hotel back in June this year with friends & family , we had a great holiday and decided to go back in October for my birthday. We were having a fabulous time there and as we only do B&B were able to meet up with friends & family (who live & stay in the area) for our dinners in the evening, take walks along the coast and have our catch ups with them. BUT !!!! all that started to change when the hotel started to erect some sort of construction around the pool - moved all the loungers and were busy chopping palm trees for their palms. We asked a member of staff what’s was happening only to be told there was to be over 250 guests coming who had hired the complete hotel for their religious festival holidays and then asked us when we were leaving like other guests had been asked to leave !!! We said we weren’t leaving as we had another week to go , but we then found out and spoke to others who were being evicted from the hotel in favour of these other people arriving!! So we asked the manager would we be affected by what was happening, he categorically stood there and assured us no. !! But when these people started arriving it was chaos, there were so many . We continued with our holiday, but were made to feel VERY uncomfortable by these other guests as we were “outsiders “ and that was made very apparent. So there were still other guests of our ilk there and they were being asked to go to other hotels ! This being arranged by “said manager”, but, we still were clinging on , then finally last week on the Wednesday morning, we had heard some banging of sorts on the landing , we get up to find the water had been turned off to our rooms, thus forcing us down to reception to be told by the manager that we had to move out and that he’d booked us in another hotel (which then ended up a 15 min drive away in the middle of no where ) and ruined our second week away from our holiday with friends and family 😡 he didn’t care and he knew that there weren’t problems with pipes etc as he lied to us about the water , we know that each room can be accessed to turn off certain pipes in case of emergency 😡 He stood there barefaced lying to us and then there were other of “these guests” arriving and we heard the reception telling them that they were just waiting for us to check out and their rooms would be ready !!!!! We were treated disgustingly and lied to and our tour operator was agog at what Herbal hotel had done . It cost us heavily to stay in the new hotel as we had our holiday plans in Pernera and we were sent to the edge of Asia Nappa, it cost us travelling back to meet friends & family and lost time 😡 Happy Sukkot to the Jewish community who took over the hotel at our expense, the hotel knew they were coming and SHOULD NOT HAVE ACCEPTED THE BOOKING FOR US AND-OTHER PEOPLE FROM THE UK VIA JET2 , but they did and then evicted us to suit their own greed for money from the other party of guests - disgusting

We booked this hotel months ago arrived at larnaca airport on 14th oct. jet2 rep greeted us and said are booking had been changed as there was a problem with the room At herbal hotel jet2 was amazing and we was placed at aqua blue hotel. we meet others who had been moved out of the At herbal. And new guests where arriving at same time I did hear that the hotel was supporting people escaping the war.

Absolutely dreadful. My wife and I booked this hotel months ago for our first family holiday with our now 9 month old daighter. We turned up at the hotel after a long day of travelling, got to reception and was instantly and rudely ‘you can’t stay here’… while others were checking in. As you can imagine this isn’t ideal with an 9 month old. Apparently there was a sewage problem, but in reality the hotel overbooked for an event. We were then sent away to two other hotels, the first of which was adults only so they understandably couldn’t take us. We spoke to another couple who were actually moved out of the hotel while they were staying there… to make room for other people as part of the event. If you want somewhere decent to stay in Protaras, do not come here.