Hotel Mercure London Earls Court

The hotel has cancelled my booking 6 days before my visit. I receive an email saying your booking has been cancelled, your refund will arrive in a week. I ring them up and they get annoyed when I ask why has my trip been cancelled. Eventually they told me that it is because an event has now booked in and there is no space. I booked the stay early this month for a birthday trip. Really upsetting, I have now payed for tickets to get here and attractions but have nowhere to stay!

Location, cleanliness, friendly staff, everything perfect. I also recommend breakfast, that was surprisingly tasty

This hotel looks very tired from the outside but once you are through the door, it is clean, bright, fresh and welcoming. The welcome staff are friendly and efficient. The newly refurbished bedrooms were lovely - simple but had everything you needed. The breakfast was very good - self service but was kept replenished and had everything you could wish for on a hot and cold buffet. I would recommend this hotel if you are going to see The Greatest Showman, the Circus, as it is a 5 minute walk away. I tried to book the Premier Inn but it was fully booked - I’m glad as it was more expensive than the Ibis and I can’t see that it would have offered anything better.