Hilton Tulum Riviera Maya All-Inclusive Resort

I stayed for business at the Conrad , but change to Hilton as it is an all inclusive resort and more family friendly hotel. Service was also outstanding at this premises. Was way more packed than Conrad. Food was great. The beach is really nice too. There are areas though that may be rocky but there is a great spot for the kids.

Everything was awesome! Kids club was amazing for our daughter. We got texts telling us what she was up to and pictures of the things she made. I wish we would have taken advantage of it sooner but we will be back for sure.

Great family trip with out teen boys. The whole experience was brilliant and exceeded our expectations. Room We all shared a room in casa 3. It worked well as there were 2 double beds. However not enough clothes storage. Also not keen on the lack or bathroom privacy! Food - book your restaurants for dinner when you get there through the concierge. We spoke to Ava and she was really helpful. La Lucia - we really enjoyed the food here and service was great. Maxal chop house - food was ok here but the service and atmosphere were very dull and uninterested. Asian restaurant - the food is amazing here. The teppanyaki meal was delicious and Israel was great. Luis was also a great waiter I. The main restaurant. Very funny and attentive. Steakhouse - great food, even for vegetarians and service was great. Octavio was fab. Breakfast buffet - very good selection. My teens loved the choice and Salome made the best omelettes. Yoga - Sofia was excellent. I did at least 5 of her classes in the mornings. Gym - Kevin’s - abs class and the gym is great. Pools are all great but we did notice in a few occasions that they didn’t look clean and weren’t being filtered. You can swim in the main beach. We also managed to use the kayaks. Lots of great activities around the pool. Aerobics, meringue and quizzes. Danni, Kevin and Marina were really fun! We did the trip to chicken Itzá for the day. We also went to the Tulum ruins and ceynotes. Well worth it! FEEDBACK For teens there club isn’t enough as it caters for younger teens. I would suggest a daily football/soccer club, tennis, paddel or beach activities. Family cooking classes would also be great. The beaches/pool users should not be allowed to bring their own speakers to play music. It’s spoils the atmosphere. This should be monitored.

Hilton Tulum was an absolute dream for our family of 4 (2 adults and 2 kids ages 6 & 9), after we have only traveled to Sandals Resorts in terms of all-inclusives! The level of service, food quality, and amenities were wonderful for our 8-night stay this July. We did upgrade to Enclave and had Gerardo as our concierge. ENCLAVE: Casa 1 is certainly convenient to everything! Yes, you have to take a 2-minute golf cart ride to the family area and kids club but the kiddies love it. I’m not quite sure what the upgraded in-room amenities are (maybe these could be clearly defined better and kicked up a notch; ex: higher end bath amenities, nightly Mexican chocolates on pillows, upgraded room service menu, in-room spa kits) We did have turn-down service each night, Nespresso machine and a bottle of Mexican red wine delivered to our room the first night. The enclave lounge is lovely with premium bar options and great food. They are great at adapting the menus for the kiddos. While visiting they were piloting new event concepts for Enclave guests—agave spirits tastings, Mexican wine tasting, and martini tastings!!! These are SO lovely. Small bites, personalized tastings, live music. Please keep doing these for your Enclave guests to elevate the experience even more! We did love the Enclave lounge bar, bites and meals as well as Cocomar! Our concierge definitely went above and beyond just fulfilling our requests, surprising our kids with a tent in our room and leaving us with an anniversary surprise as well on a separate evening! Gerardo was exceptional and I can’t recommend him enough if you are doing Enclave and have the chance to request him ahead of time! FAMILY TRIP: Being that this was a family trip, I did a ton of research on choosing a resort. This landed well for us because the kids club is so fantastic. The kids could push in and out of the daily activities whenever but our kids loved being there! They took them to the big splash pad, to the pool, did a ton of arts and crafts, cupcake decorating, soccer, scavenger hunts, and the 3-story rope jungle gym is one of the most impressive things ever. Also, the kids loved being at the pools, the frozen drinks, evening shows, and never had an issue finding something to eat. It’s a perfect property because it’s also not too overly run with kids. There are just enough. FOOD: We learned that kindness and going out of your way to talk to staff a bit goes a long way. We had the pleasure of meeting the executive chef of Hilton Tulum, Chef Roberto Santo. He was an absolute delight. We were well taken care of at La Luce, with a special seafood pasta made by the head chef. Who knew a tomato mezcal sauce could be so delightful?!? The manager at Auma Steakhouse, Mr. Daniel, is an absolute gem. You can tell he is passionate about the restaurant, the service and his team. Meet the managers. Meet the chefs. Tip them a couple of dollars and engage. Ask them to make you something special.They love the guests! Being a foodie from DC, the food hit the mark for us! USEFUL TIPS: Bring a bungee clothes line to hang outside on balcony to dry clothes (I got one on Amazon for $5). We also brought a pop up hamper and found it useful! Pool floats can be brought and blown up in the gift shop. These are wonderful to have and you can get cheap ones to just leave at the end of your vacay. Water shoes are a must for the swimmable beach here as there are a lot of rocks. Pack more sunscreen than you think you are going to need…because you will need it! We can’t wait to come back next summer for more memories here.

We arrived on Saturday and the resort is beautiful! Staff have been attentive and kind as has been the case anywhere we stay in Mexico. We have 2 enclave rooms until Friday. The rooms are very nice. Shortly after arrival, we discovered an issue with a door lock and with one of the TV’s…staff was very quick and responsive to fix the problems. Some of the amenities included with enclave bookings have not materialized: no separate check-in, complimentary totes, welcome gift or turndown service, nor have we been assigned a personal concierge so far. Not a big deal - I guess a mere oversight. Making dinner reservations was easy to do with the hotel’s main concierge. There are shows each night but there’s no promotion so we unfortunately made dinner reservations at the same time, so missing out on the hotel’s entertainment. A bit of a disappointment since the hotel concierge could have mentioned the conflict with nightly entertainment since I booked at the same time each night. So far, the food has been good. The private pools are lovely but the tile works needs some repair here and there. The beach is narrow and rocky but the view is exquisite. Would recommend but if you pay for enclave accommodations, you may need to assert yourself to get the full value (which I have not done).