Hilton Tulum Riviera Maya All-Inclusive Resort

I recently returned from Hilton Tulum and can't wait to go back. The hotel was beautiful, the staff was friendly and our room was always clean. The staff at the coffee shop was excellent and incredibly friendly and knew me by the time I left. The food was very good and accommodating to my wife with food allergies. She usually gets sicks every time we go away due to cross contamination, but not here. There are so many pools to chose from, great drink options and even better staff. I will be returning hopefully sooner than later.

I just returned home Saturday from Hilton Tulum. I’m not excited to be back to the weather here. I can’t say enough about the staff. The entertainment staff and all of the food service staff were incredibly friendly and accommodating. I had most of my daily interactions with Eli and Nayeli. I feel blessed for having spent time with them and getting to know them. They are true gems. I have to give a shout out to the amazing Sofia and her lovely Yoga class and the assistance she provided me. Kevin from group fitness was a beast on the beach teaching those boot camp classes that I watched (haha). The nightly entertainment was super fun. They have really talented dancers and I loved the Michael Jackson show. Emilio has wonderful energy too! I have food intolerances and the dining staff was incredibly attentive to my needs. So attentive that when I thought I put a corn tortilla on my plate, two men came running over and told me not to eat it because it had gluten. My last night there the mentor (blanking on his name unfortunately) at the buffet had the chef make me a special dessert without dairy and gluten. The chef personally came out and served it to me. How amazing right!?! The hotel was beautiful, we had so many pools to choose from and despite the seaweed there was a beach for swimming. I’m a huge beach lover and live in a beach town and I didn’t mind the seaweed. I really enjoyed the quiet and tranquil vibe at the hotel. I’m always around noise back home so the quiet was incredibly welcomed! I can’t wait to go back!

Amazing Kids Club. Amazing staff all around the hotel. What a lovely bunch the Mexican people are and extremely hard working. Hotel was quite quiet for the size and food was really good. We all really enjoyed staying at the resort. Only real issue was when the Vela Sur restaurant was closed and didn’t reopen for the rest of our stay. I really enjoyed my breakfast/lunch there on my first two days.

The kids club is epic and the reason we chose this resort. My kids were happy to spend all day there. It's stunning and has activities from 10am to 10pm daily. They also had a Disney show which was awesome. There are so many instructors at the kids club. Only thing lacking was cooking classes which is typical at other resorts. The resort is very quiet. There are so many pools so I found that the vibe was low key overall. The resort is ocean view but really only the one area near lobby is accessible with shoes. Nonetheless I went in daily. The trolly was very useful given we stayed at casa 6 and had to shuttle from lobby to 6 and kids club often. The food was good and overall had healthy options. I was surprised the buffet isn't available for dinner. Not sure what happens if you don't manage to get the dinner booking you want. Shows are at 9am which was far too late with young kids so unfortunately we didn't get to see them. Overall if you care about a wonderful kids club and want a low key modern scene this is for you!

Before we even arrived for our family vacation, I was impressed with the staff. I communicated with Mayra Garita prior to arrival as we wanted certain arrangements to meet our family needs (we had four rooms). She went above and beyond our expectations. We had the pleasure of meeting her when we arrived. Our rooms were comfortable and everything worked well. We had to work a little bit to get the dinner reservations we wanted, but the concierges in the Enclave Lounge were able to make it work as long as we had a little flexibility. Speaking of the Enclave Lounge, we really just stopped there for drinks and to play cards and grab a dessert, although my husband worked from there. Mariana always had a wonderful smile and cheerful attitude and was warm, caring and accommodating. We enjoyed the Enclave pools - super quiet this time of year so our whole group could sit together. There was a lot of seaweed, which was unfortunate, but not a surprise. We had lunchtime snacks and drinks, and Guadaloupe G gave us lots of attention and offered suggestions. All in all, our group of 7 had a wonderful stay with good food and very friendly and attentive service.