H10 Andalucia Plaza

Pobyt w hotelu oceniam na plus . Ale niestety obsługa nie do końca jest uczciwa . Zostawiłem perfumy za 300 euro w pokoju ponieważ zapomniałem spakowac. Zgłosiłem sytuację do recepcji. I okazuje sie ze pani sprzątająca nic nie znalazła. Perfumy zostały tam na 100% wuec uważam że zostały przywlaszczone

Plusy: Wygodne łóżko i dobra lokalizacja, ciekawy basen. Minusy (jest ich więcej): Hotel drogi i wymaga za wszystko dopłat, kapsułki kawy w pokoju, nie ważne czy jest się na 1 noc czy na 2 tygodnie - dostaje się 2 normalne kawy i 2 bezkofeinowej, pozostałe płatne. Zdanie pokoju do 13:00 ekstra płatne , lepsze leżaki przy basenie płatne , drogi parking bez zabezpieczenia. Głośna klimatyzacja i małe pokoje. Lepiej nie zostawiać pokrowców w łazience bo obsługa może uznać że są do wyrzucenia i recepcja później rozkłada ręce bezradnie. Lepiej dopłacić za pokój z widokiem na basen. Parking hotelowy drogi ( 25€ ) a nie gwarantuje nic bezpieczeństwa. Lepiej zostawić na bezpłatnym publicznym obok, za darmo, miejsca zwalniają się późnym popołudniem.

As a previous customer of HRH elsewhere, we were excited to spend the week at HR Marbella. Unfortunately, the experience fell short of expectations, for a number of reasons: Air conditioning in room is the noisiest we have ever experienced, making it impossible to sleep with it running. Music at the upper pool should be turned down. We expected a lively pool scene, however the monotonous music should be quieter at the top pool. Reception staff are rude and act like customers are a complete inconvenience. The same goes for most of the restaurant staff, who switch off the drinks machines at 11am, right on the dot when breakfast finishes (even though in all of the other hotels that I’ve stayed in, coffee is still served for a good 20 minutes after the cut off for food). The option to stay for longer in our room in the last day could not be clarified until we were due to check out. Again, in all other hotels that I’ve stayed in, I was able to have an answer the night before. All I got on the day was a no, you cannot, and a shrug. Again, fabulous customer service. I feel that this hotel is trading from its name, however the standards fall far short of the brand. It wouldn’t take much to make this a fabulous resort, including putting on some live music of an evening instead of the repetitive DJ all day.

Requested two rooms near each other in advance of our stay and again when checking in: we got one on the second floor and one on the fifth. Food and service by the pool was abysmal. Staff were visibly arguing with each other. Dirty tables and cutlery. Customers constantly having to chase the staff down. The food was horrid. Not sure on what planet a 4 star hotel feels comfortable serving that food. I’d be surprised to receive it at a 1 star. We saw multiple people sending plates back. Waiter didn’t even bother to ask why we hadn’t touched our food. Just placed the overpriced bill and a card machine in front of us with a look of displeasure. Rooms are nice enough but nothing is replenished at all throughout your stay. Constantly had to ask for coffee pods etc and they never arrived. I was told what I owed on check out and then came home to see they’d taken more money than what was discussed - I am waiting to receive their response to this issue. Appreciate it’s the Hard Rock so expect loud music and parties etc but when there is a party in someone’s rooms still going at 5am you’d expect staff to do something. The air con is very loud, so you’ll either need to accept getting woken up every-time it kicks in or you’ll have to turn it off and be very warm. Would say 3 star max, rather than 4.

Everything was good but very disappointed, they ask for the deposit as guests we give them but when you check out nothing has been returned been 3 days I have emailed tried calling to get the rest of my money back no one answers and that’s really bad 375 euro of deposit isn’t little .