Hotel Del Mar Emotion

Przyjechaliśmy w ostatnią sobotę września już praktycznie po sezonie. Hotel duży położony nad samym morzem z dwoma basenami. Obsługa bardzo miła, w hotelu czysto. Jedyny minus to restauracja i bar działały tylko do niedzieli, ale o tym wiedzieliśmy wcześniej. Ogólnie polecam choć nie wiem jak w szczycie sezonu może być tłoczno bo hotel jest naprawdę duży, ale każdy wybiera kiedy jedzie na wakacje. Jeśli będziemy mieli okazję to na pewno tam wrócimy.

Nowy hotel, duże pokoje i łazienki. Widok na morze raczej w większości od boku. Jedzenie w restauracji w dobrych cenach, smaczne. Do miasteczka około 1 kilometr. Basen 1,4 m głębokości, brodzik dla dzieci ok 40 cm, prywatna plaża żwirkowa z leżakami. Zakaz rezerwacji miejsca ręcznikami, dzięki czemu zawsze są wolne miejsca na basenie i plaży. Obsługa mega sympatyczna. Animacje ok. Wszystko zgodne z opisem ze strony www hotelu. My jesteśmy zachwyceni pobytem. Jedyny minus dla mnie, to za mało muzyki chorwackiej, kultury chorwackiej, promocji ciekawych wydarzeń okolicy. Natomiast to chyba niestety normalne w tutejszych hotelach.

The hotel complex is visually very attractive, with well-maintained surroundings and modern facilities. Unfortunately, my personal experience was heavily impacted by the poor attitude of the staff and the way a major issue was handled upon arrival. When we arrived, our room smelled strongly of cigarette smoke, despite the hotel’s claim that all rooms are non-smoking. I asked for a room change, but the front desk informed me that the hotel was fully booked and instead offered to “clean” the room. However, this cleaning involved only spraying a strong disinfectant or air freshener in such a quantity that the air became difficult to breathe. Even though I also requested a refund due to the unavailability of another room, this was firmly refused by the hotel staff. As I was traveling with my four-year-old daughter, who was already tired, I decided to try staying in the room and airing it out. Unfortunately, even with the large balcony doors open, it didn’t help — I developed a headache, irritation in my eyes and nose, and noticed blood traces when blowing my nose. When my daughter started coughing in her sleep, I packed up our things, carried her sleeping into the car, and at midnight began searching for another hotel. What was perhaps most frustrating was the complete lack of interest from the front desk staff — and at times, their attitude was even unpleasant. None of the receptionists were willing to come and inspect the room. One even responded, “Why would I do that?” — something I find totally unacceptable for a hotel of this supposed standard. Whenever I asked to speak with a manager, I was told one wasn’t available. Not once during the entire situation was I given the opportunity to speak with someone in charge. Only after filing an official complaint was I offered a new room the next day afternoon — which was fine, and I decided to stay. Upon further request, the hotel offered one complimentary dinner for us, worth €56. However, I believe this compensation is far from adequate. The cost of the unused night was much higher, not to mention the additional expenses (a different hotel, night-time relocation with small kid, health discomfort, and a ruined first impression of our holiday). This situation — which a professional hotel should be able to manage with empathy and flexibility — was completely mishandled. Despite the beautiful setting and modern facilities, the lack of proper response from the staff was enough to discourage me from considering a return visit.

Facility as such nice. At this time of the year too crowded. Constant noise especially at the pool. Personnel at breakfast and dinner overwhelmed by too many people.

Nice and clean new hotel, good staff, very nice food, perfect miniclub for kids. Better with car - the hotel is not close to city center (which is also good for your relax).