Secrets Sunny Beach Resort & Spa

Miałem przyjemność odwiedzić ten hotel pod koniec maja niedługo po otwarciu. Chociaż odwiedziłem już wiele pięciogwiazdkowych hoteli to ten zrobił na mnie naprawdę oszałamiające wrażenie. Pierwszym jego plusem są doskonale urządzone i czyste pokoje z których rozpościera się oszałamiający widok na morze. Mieliśmy zarezerwowane dwa pokoje jeden na 4-tym a drugi na 11-tym piętrze i z obu widok naprawdę robił ogromne wrażenie. Plus za przesuwną moskitierę w oknach balkonowych dzięki czemu bez obaw można zostawić je otwarte i wpuścić trochę świeżego powietrza jeśli nie chcemy korzystać z klimatyzacji. Kolejny plus to obsługa. Zawsze gotowa do pomocy a jednocześnie cicha i wcale nie natrętna co bardzo cenie. Jedzenie pyszne, bardzo urozmaicone tak, że każdy z pewnością znajdzie coś dla siebie. Niezależnie od pory dnia codziennie inne potrawy w związku z czym nie ma mowy o monotonii. Zarówno przy basenie jak i na plaży dużo miejsca. Cicho i spokojnie dzięki czemu można się zrelaksować i odpocząć. Klub nocny mimo, że gra w nim muzyka (bardzo na czasie) odpowiednio wygłuszony dzięki czemu nie słychać jej w pokojach jeśli ktoś chce odpocząć. Naprawdę nie przychodzi mi do głowy cokolwiek do czego można by się przyczepić i z przyjemnością wrócę do tego hotelu w przyszłości.

Overall the hotel was lovely. It is beautifully decorated and very well maintained. It is in a good position at the top end of Sunny Beach - away from the noise and crowds for a peaceful experience, but only a short walk if you want a bit more going on. We paid the upgrade to Preferred Club (PC) which was a complete waste of money. Preferred Club doesn't really give you anything extra. The PC area by the pool isn't monitored so any guests can use it. And the only thing different about the PC area is a handful of cabanas (which were always taken really early in the morning), and a fridge with cold cans/bottles of drinks). The PC lounge was a complete waste of time (nothing additional in there that you couldn't get elsewhere). PC guests can eat for no additional cost in the Seaside Grill on the beach, but it wasn't a good experience. The service was poor and the food was awful. The bar staff were great, very attentive, and there was a good choice of included drinks. There is an extra charge for premium brands. The buffet restaurants were fine for breakfast and lunch. But not to our taste for dinner - we felt that the food was much the same day after day. The Italian A La Carte restaurant was nice (but we could only get booked in to eat in there once). And the Asian restaurant in Dreams next door was ok for a change (but you lose the adults only experience). There is a Seafood restaurant which we didn't try as my husband doesn't eat seafood, and there were no alternative options for him. There are a few small changes the hotel could make to the Preferred Club experience which would greatly improve the experience: - monitor the Preferred Club area by the pool, and provide upgraded loungers with mattresses etc. - overhaul the Preferred Club lounge to include food/drinks not generally available within the hotel - have a dedicated Preferred Club A La Carte restaurant, so PC guests don't have to suffer the dreaded buffet every evening.

The hotel is modern with a large swimming pool, a pool bar and separate areas of the pool and restaurant for preferred guests. The service in 2025 was a little worse than the service in 2024, the hotel had different staff, perhaps not trained in the international Hyatt network. The hotel offers 1 buffet restaurant for breakfast and dinner and 1 buffet restaurant for lunch. Both restaurants offer a large selection of quality European dishes. The hotel also offers La Carte restaurants, they have a limited selection of dishes and there is practically no reason to visit them twice. The exception is the excellent Oceana restaurant, which offers seafood specialties. The hotel offers 5 * services at a high level, only a little worse than the high level of Hyatt, for example in Dubai.

This is not a 5 star hotel in my opinion. Location is thankfully away from the main area of Sunny Beach in a quiet location with a lively view to Nesebar. Beach is not accessible to those with mobility issues as accessed is by stairs. No beach bar or waiter service on the beach, have. You have to leave the beach & walk back up stairs to access the pool bar. Most uncomfortable sunbeds ever & beach, in the week we were there, was never swept as has broken shells which dig into your feet. Umbrellas with holes in & some with no securing pins to keep them open or broken or pin kept in the table cup holder which were dirty. The Lifeguard on the beach was outstanding. Always on alert especially when children with inflatables were in the sea. Staff in the main dinning room are young & untrained with no supervision. They spent time on their phones or talking to their colleagues when they should have been serving their guests. Every morning had to ask for coffee which came out of a machine & only half a cup & never with a tea spoon. Never in the entire week were we given a clean ashtray when we sat in smoker corner, the beach or on the veranda. The pool bar had nice seating with comfy chairs however cobwebs & stains decorated the glass panels behind. Can of coke are only available in the main restaurant. All the other bars had machine coke which I do not drink. So I soon learnt to take one out of the restaurant in the evening & saw others doing it at breakfast. At a 5 star hotel it should be available at all bars - has been from my experience. There were in my opinion 2 outstanding members of staff. Peter the bar manager - pleasant & smiled & our waitress in the evening at smokers corner/preferred guests(!!). Did not know her name however she had long red hair & came from Ukraine She put all the other waiters to shame. Enthusiast, efficient & smiled when serving you. There is no information book in the room only an app with limited information. We were on a trip which left before the breakfast started. We enquired early in the week how it worked. Advised can order a packed breakfast. Went at 6.05 the night before. Told too late had to be ordered by 6.00. After a discussion they relented but also added can get food from 24 hour cafe. Never seen such a poor inedible offering. Also could not add to it as nothing was in the food cabinet & was being restocking as we walked out for the trip. Our room was spacious, kept clean by Haiti & had amazing views over the amazing pools to Nesebar.

Arrived after midnight - went to the 24 hour bar for coffee told closed - when advised it said 24 hours, the guy lifted up clean coffee pots and said no, but could have alcoholic drink so the sandwiches and 24hr bar was not available after hours of travelling (also last drop off on the coach) Hotel very clean - some staff rude (woman on the lobby bar, got most things wrong and would huff and puff and slam stuff down) Pool bar guys very friendly. Reception not many understood English and just shrugged Says you can use Dreams next door, no information about it in the hotel, no list of entertainment and when asked at reception just a shrug of shoulders. A couple we spoke to went next door but told us only for the restaurant and were not allowed drinks so false advertising if the case. Spa expensive and friend had hair cut !!! Asked if wanted wet or dry they didn't understand so she wet it (most do wet cut) women huffed dried it off quickly and chopped it all unevenly I went into complain to the spar manageress and was told i must write in the review book with room number etc no one got back to us and friend ended up getting scissors from the supermarket to even out herself. Food was plenty of selection only a couple days didn't find stuff we particularly liked but the food is under lamps and always quite cold - One toast (slow) for all guest so always a queue and have to put through about 5 times. Pool is very cold which is strange as the sun is on it all day. You are able to walk out the hotel onto the beach using your card and also about 10 minutes to the strip and about 20 minutes to Flower Street where it gets busier and more expensive - You have to pay between 2 to 4 Lv to use toilets unless in an establishment There is a little train 6Lv each to flower street, if walking be careful as so many kids on scooters going very fast. Shops lots of fake stuff, some ok but not as cheap as Turkey they do not seem to put prices on as apparently people take picture then will try and haggle at another shop. The stalls are rented out each year and one shop owner did tell us most are gypsies. On the street here are two lots of poor birds out in the heat for hours to have photos with and also two stalls with tiny crocodile with mouth all taped up felt sorry for them all. Hotel does not really give an information pack as such other than restaurants etc, no maps of area etc. Taxi - we did get a hotel taxi for 80lv to Nesebar as didnt want to go on the crowed bus. Unfortunately we then paid another 15lv to try the new Nessebar but got in another taxi and retuned straight away as not really much there - missed a lot of what was in Nessebar as no signs or maps that we could find to direct us to various places. Late book out - asked when arrive told to go back 2 days before departure, then told day before departure. Then told come back after 11am then told wait for manager and then told no room available - they should have one room for late check out with 20 minutes slots for people - there are showers in the spar no hair dryer and also some in the toilets in the lobby ( door didnt lock so all valuables were outside and the place just flooded, my water was freezing but hubby said mens was ok LIFTS - 4 all together that go to all floors - many not working whilst we were there or you got in and would stop on every floor with no one being there. Hubby had to wait over 25 minutes for the lift with all our cases when leaving which was frustrating. Showers by the pool - did not work there the whole time we were there ( 2 weeks) which meant everyone getting in the pool with sandy feet from the beach or sun oil on them.