Riu Plaza Manhattan Times Square

Rooms are generous in size. Bed comfy. They are spotless. Plenty of storage space. Grab & go great for drinks and snacks, staff are great. Lifts are a nightmare between 8am and 10am due to one being used as the breakfast lift. We didn't have breakfast here but the system seemed odd everyone going down to the lobby and then back to floor 5. Reception team are welcoming. We were here in the heatwave grateful for the AC in the room and lobby space.

Stayed here for a week. The room was perfect. Enough storage can put the suitcases under the bed. Comfy beds. Shampoo/conditioner and body wash supplied. Room cleaned daily. We had breakfast every day, which was a good variety. The breakfast que got longer the later it got. We went at 07.30 and waited no longer than 10 minutes. The only negative for me was the cafe/bar. The staff were so slow. Could be waiting over 10 minutes to get served when there was only one person in front of me. They also counted the til at 4pm. Right as happy hour starts so you can only pay by card. 5 staff members behind the bar and only 2 actually working. I would come here again as it was perfect location. A subway either side of the street. Amazing waking up in times square.

From check in to departure we had the most amazing time. Check in was quick and efficient.Breakfast is a strange set up but very organised, yes you wait but it’s fast,we only ever waited 10 minutes.Our room was 2 queen beds so comfortable and clean.Great waterfall shower with shower gel shampoo and conditioner supplied but I used my own.Ordered food from the bar one night the pizza.On checking out we ordered a transfer organised by the hotel to JFK $110 dollars on the slip I was given if paid by cash.10% would be added if paying by card. I double checked the price again for any add ons like toll but was told $110 includes everything for the transfer.The driver drove erratic weaving in and out of traffic braking frequently very uncomfortable ride.When we arrived he wanted $145 we had a heated debate and he said I will remove 10% tax 🤔 . I paid him $130 cash and he wasn’t happy.

This four-star hotel is amazing. Great price, great service, great location. Our go-to place to stay in NYC. Happy hour has great choices for great prices in the city. Housekeeping service is every day, unlike so many places anymore. The best price I can find for a four-star hotel in NYC, and it's right in the heart of the theatre district.

Awesome hotel - I brought my 2 daughters (ages 23 and 24) and had a great time! The staff was friendly, and the rooms were clean. I thought it was nice that the room was cleaned daily, and we had a great time! This hotel was in a great location and would definitely book again!