Riu Plaza Manhattan Times Square

We paid for 2 rooms @ four breakfast- 3 days 4 of us. My wife was unable to attend. We checked in asked if we can get credit for 3 days breakfast. They said need call customer service. Called customer service said need to tell the front desk to call us. No refund. That was $66. Most uncustomer friendly hotel ever stayed in. Will not stay there again.

This hotel was in a perfect location, close to Times Square and subway stations. The staff were friendly and helpful, not that we needed much as almost everything we could have thought of had already been provided. Breakfast on the first day was carnage (about 9am) but on talking to one of the staff we realised that if we could manage really early (6:45-7am) that was the optimal time. This is what we did for the rest of our stay, and it got us up and sorted in the morning to do our daytime activities and then in the afternoon we might have a little power nap before any evening events. It’s such a money saver and there’s such a huge variety of breakfast items, including plenty of gluten free for my husband who has coeliac disease that it was worth getting up for. They provided my husband with bread and a muffin each day and in addition to that there were fruits, cheeses, meats, salmon, eggs, yogurt etc etc so a fantastic offering. Our rooms were kept spotlessly clean and were well appointed, like others we would have appreciated tea/coffee making facilities and I would have liked a more powerful hairdryer, but these were minor issues. I wouldn’t hesitate to recommend this hotel to anyone and we would like to thank the staff here for everything they do.

Second visit to this hotel and we were not disappointed. Eduardo on Reception was very personable and helpful. Their records showed we had stayed with them the previous year and we received a warm welcome. The breakfast system seems somewhat bizarre at first, but it works well once you get your head round it. The process is very slick. The breakfast itself is very good. There is a huge choice which is regularly replenished. The coffee also tastes of coffee! The hotel is very well placed and has a reasonably priced cafe/bar in the Reception are. We will definitely choose to stay here on our next visit.

Stayed here for five nights. This was our second stay here. Great customer service. Really good breakfast cues were not that long to get to the fifth floor. They run a tight ship to ensure they get people through quickly. Location is seconds away from Time Square. Advice if you are booking a taxi to go back to the airport get them to pick you up from the junction of sixth Street it will save you nearly 45 minutes to an hour in traffic. Rooms were very spacious and clean. Gym with small but able to complete workouts.

Although this hotel is in a great location - and rooms are great and adequate for the time you spend in them, there are a number of issues we had. We had breakfast included and never went as the queue was ridiculous and didn't want to spend time queuing when time was limited and we had things to do, the line started before 7am Another issue we had was the lifts certain days you could wait up to 20mins for a lift (we were on floor 33) one day we walked down to the 20th floor and called the lift, other people many not be able to do this. Concierge - on the day of departure we had an early check out and there was no one to assist with our cases so we had to bring them down ourselves. The hotel is in a great location for Times Square and the rooms were clean beds, comfortable - just the things above were somewhat annoying when you are on a short break Reception staff very helpful. bar has happy hour from 4-8pm and drinks are good prices We had a great time despite the above