TUI SUNEO Kenzi Europa

Pobyt w hotelu był naprawdę udany. Animatorzy to ogromny atut – bardzo zaangażowani, kontaktowi, świetnie zabawiają i dbają o atmosferę każdego dnia. Pokoje są ładne i codziennie sprzątane, co bardzo doceniam. Obsługa hotelowa miła, uprzejma i pomocna – wszystko działało bez zarzutu. Woda w basenie idealna na upalne dni. Jedzenie smaczne, choć momentami trochę monotonne. Ogólnie hotel godny polecenia.

Yassine from the entertainment team was always polite and kind any issues I brought to him he was there to help me with 10/10. All the team brought good vibes all day everyday would highly recommend this hotel very family orientated for first experience I would go back

Hello everyone we stayed tui suneo kenzi a week was great yassine and the animation team was absolutely brilliant .we enjoy the aquazumba with the funny boy yassine. Show at night fantastic we enjoyed the cabaret Brazilian show Indian my favourite Food was okay but repetitive We definitely coming back

Just spent a week here with my family ( my 5 year old daughter, my mother, auntie and grandad) We have had a lovely holiday and the hotel staff have been exceptional. All of the staff was extremely helpful and were very helpful and friendly. Very clean hotel. The hotel has the best waiters/bar staff I have met both by the pool/snack bar and the lounge bar/reception they were lovely friendly people, and very hard working especially Jamaal. All of the entertainment staff were brilliant and ensured that they included everyone of all ages in all of the activities. Myself and my family got involved in the activities around the pool side in the daytime and also enjoyed the entertainment in the night. A special thanks to the entertainment staff especially Anwar who went above and beyond and also the rest of the entertainment team, yassine, moose and ananas. We hope to visit again sometime in the future

Travelling as 2 adults & 3 children (8 and under). Rooms: We arrived in the early hours of the morning and the hotel provided food which was much appreciated after the trip, we where then given 2 room keys, We weren't expected to be in separate rooms and was advised to come back the next day to see if there was another room available. We did this and they provided us with a suite. The suite was a double bed and and a L shaped sofa and a pull out bed but we were happy to be together. The rooms where clean as was the bathroom and they made the beds everyday. Pool: The pool is cold and has this yellow froth that needs to be cleaned out on a regular basis by the pool boy. If you are taking new swimwear don't as you can see by the pictures this yellow froth dyes the fabric. The slides are good and open between 9 - 12pm and 3.00 - 6pm great for adults and children. The splash pool is also great for toddlers and keeps them entertained. When we went people where getting up at 6am to secure a bed however if you ask the pool boy for help they will be happy to assist you with this. Food and drink: We are not fussy eaters and where okay with the food for a few days however it is repetitive and if you are fussy will be bland, The snack bar that is open in the day time had wedges and these are about the only thing with flavour bar the tagines. I suggest you take your own plastic bottle as plastic cups are like pixie dust, its mainly glass around the pools and any drinks left at the side while swimming are swopped on for there cups. The cola and rose often ran out and it was a chore to ask for anything at the snack bar but the restaurant seemed to be a lot more accommodating and you got a little tumbler with your wine. The Turkish tea was also nice Sites: We did the croc park and really enjoyed this however the rep didn't book us on so we didn't get picked up on the first round but this was soon sorted and we got collected 20mins later. If i was to change anything it would have been to book away from Tui as we only got 2 hours in the park and could definitely have spent longer in such beautiful surroundings. We decided to go to the hilltop ourselves the taxi was accommodating but didn't drop us off at the door on the return as had to go through police patrol and decided to turn around and go back! we got a good view in the taxi though of the coast on the way up which i believe you miss in the cable cars. There where 2 camels at the top which was a nice option if you don't want to book a full day and just want the experience. Do barter with the price though. The views from here where amazing and i would highly recommend going up around sunset. The beach itself is lovely and there is a McDonalds close by. What spoilt the whole trip for us was a specific incident and the way the staff, rep and Tui complaints has dealt with the matter. There was a family of cats within the complex (mother and kittens) On the Wed night (10ish) that we were there a man came through the complex put the mother in a plastic bag, tied it and took her into the kitchen. There was a queue the next day to discuss with the rep and he advised that he would investigate, the update was that she had gone for her vaccines and would be returned, She was never returned! The black cat also never came back. Tui are sticking to the story that they have gone for there vaccines. This was done Infront of families and children and something you don't want to try and explain to your children.