Sunscape Dominicus La Romana

We went for our 50th Anniversary. We liked the beach, room and well kept grounds. Food was disappointing, at buffet food was lukewarm and workers need training, they look busy but not productive. Tiki, Taco , Chopsticks , Coco Cafe ,Pizza Shop, Sunny Side Good. we went to Tierra for Anniversary and walked out could not cut steak, potatoes cold, vegetables mush. Breakfast was ok their but slow service. DE Mario service was slow my pasta was cold lasagna was hot and good. We made the best of our trip because we went for the beach and to spent time outside. It all went bad 24 hr before we fly out. I got food poisoning, only thing I had different than my husband was salads at lunch. ? dressing, eggs , mayonnaise, or water they wash lettuce in. Frankelin was great from day one until we left the resort. My husband got problems when he got home. so would not recommend your resort.

We haven't had an enjoyable holiday such as this in a long time on a beach holiday, we really enjoyed our week here although it's more of a family resort than for couples, which we didn't mind, and the Sun Club section was very relaxing. We're not fans of buffets, so we opted for the restaurants to try them out, but our favourite was the Mexican and the food was fantastic, we would say Chopsticks was our second choice. We've been to most of the islands in the Caribbean so we know what to expect and standards can vary from island to island and hotel to hotel, so if something is missing or not quite right we roll with it and enjoy our time. We went on two guided tours, but the Santo Domingo to the city was our favourite although being a long day for us heading into our older age, but it was very enjoyable. We went to the gym most days, walked along the beach, kayaked, table tennis, my wife sunbathed, pedalo, and snorkeled loads of times with my GoPro9 amazing sea with beautiful fish. It was a Great Stay

Review of my 1 night stay - We visited the punta cana property 2 weeks ago, i really enjoyed my stay and left a great review. After my time i decided to book the la romana resort to try it out as i enjoyed the other one so much. This trip cost me more than the punta cana trip which was fine. The check in was nice as we were sunclub, prosecco at check in and valet parking as expected. At check in i asked about the rooms as we had sunclub family and what the difference was with the adults only. She diddnt go into much detail and i agreed since it was a short trip. The room wasnt ready so headed to the pool, no sunbeds around the sun club pool and also no towels. Headed to main pool and couldnt find 2 sunbeds together. Ive been to many properties and Ive literally never had this problem before. We went and got lunch at the main buffet since every person we asked about the whereabouts of the sunclub buffet couldnt give me a straight answer. It was actually really good no complaints there. The room was ready so we headed back and we got 14243, when i upgraded to a adults only room, i wasnt expecting a view of the water park and the play area. The adults only rooms at the punta cana property were surrounding the adults only pools and there was liteally no noise. When entering the room there was no robes no slippers (took hours to come) and only 2 prong sockets. Every other property ive been to has the 3 prong or usb ports. Spoke to various members of staff to help me with this to no resolution again. Room was generally unkept and the balcony door was hanging off. The bed was comfy and the mini fridges was well stocked. Towels and pillows were great cant fault this. We headed to the sun club lounge pre dinner, again terribly sign posted. This is a WORLD away from the punta cana property, There was flies all over the bar inside!?!? And the heater situation they put the finger food in was also full of flies. I literally could not believe this situation after having such a different experience 2 weeks prior. We went to the amazonian restaurant and walked out when mains were served. I ordered the steak (wasnt expecting much as its a AI resort but it was literally not edible) my friend is pregnant and asked for well done and it was rare, sent back same situation again. The server was so rude when sending the plates back. We went to the main buffet again no problem with the food here lots of choice and good quality. We ordered room service coffee in the morning which was great, took an hour as expected. We went to the sunclub breakfast area, wasnt impressed with this, really poor choice of food and not offered any drinks at breakfast. We were then advised the sun club buffet will be closed for lunch due to a private event. We had lunch at the main buffet which was again fine. We got sunbeds round the sun club pool as we were up early, FYI there are building works next to the pool due to a neighbouring property being constructed. There was always a que for drinks as there was only 1 server at a time serving from this bar. The good things about this stay are the main buffet, the welcome we received, the beds and room amenities ( if they are there) and the coffee shop was great also. The grounds are very green but the buildings do look tired. Everything else was pretty bad IMO, sunclub amenities not up to standard compared to the other resorts and i did not find the staff friendly what so ever. I have sent a complaint to Hyatt and the concierge email for the la romana property. I would 10000% stay at the punta cana resort again but i would give this one a clear miss.

**Our Experience at Sunscape Dominicus La Romana – One to Avoid!** We’re a well-travelled couple from the UK, and this hotel is, without a doubt, one of the worst we’ve ever stayed in. If you’re from the UK, take our advice—avoid it at all costs. The negative reviews you’ve read? They’re absolutely accurate. We arrived on 16th November and only managed to endure two nights before we had to escape. We moved rooms three times and, thanks to TUI, managed to switch hotels yesterday. It cost us a lot of money and two days of our holiday, but it was the only way to salvage our trip. ### The Room Saga Here’s what happened with the rooms: - **Room 1**: The mini-bar still had half-drunk bottles in it, the curtains wouldn’t close properly, and the room was dirty and poorly maintained. - **Room 2**: Somehow worse. The wardrobe door was completely broken off, the tiles were cracked, the room was filthy, and there were no towels at all. This was in Block 15, which was dreadful. - **Room 3**: In Block 16, it wasn’t much better, but after a long travel day and two failed attempts, we just couldn’t face moving again. ### Health and Safety is Non-Existent Block 16 wasn’t just disappointing—it was outright dangerous. The emergency exit signs were hanging off the walls and not illuminated, meaning they’d be useless in an actual emergency. There were broken tiles everywhere, and large gaps where the railings were missing, perfect for a child to fall through or for an adult to suffer a serious injury. ### Filthy Pools and Appalling Food The pools were disgusting. The water wasn’t clear at all and actually stained our swimwear after just one swim. In all our years of travelling, we’ve never seen anything like it. The food was equally bad. The buffet was tiny, tasteless, and unappetising. Worse still, food hygiene seemed non-existent. We spoke to so many other guests who had fallen ill, which only confirmed how bad the standards were. ### A Holiday Ruined In the end, we lost two days of our holiday sorting this mess out. If we hadn’t been able to move hotels, we would have seriously considered flying home early. ### Final Thoughts If you’re from the UK and considering this hotel, *don’t do it.* We didn’t believe the negative reviews, thinking they were overreactions, but they were completely accurate. This hotel is a disaster—dangerous, dirty, and downright unpleasant. Save yourself the hassle and book somewhere else. You’ll thank yourself later!

I was told something really disturbing tonight and i cant get it out of my mind 😱 I was told i needed to give my room number in order to gain access to the buffet. When asking why, response was " since we dont make guess wear bracelet, we need to make sure no one come from the beach" 😰😱🫣 Now that i think about it, havent seen any security at the beach entry, which means that anyone came come in and out as they please. Also, just for the fun of it, gave a non existing room number and no one realised 🤦🏻‍♀️ I dont feel safe at all in this resort