Hotel Am Konzerthaus Vienna - MGallery by Sofitel

The hotel service is excellent, with a warm and professional team that made me feel welcome from the moment I arrived. A special shout-out to the reception staff, particularly Nino Mendez and Armando, who were incredibly helpful throughout my stay. They provided prompt assistance with check-in, offered great local recommendations, and ensured everything ran smoothly. Their hospitality truly elevated my trip!

Good locale and helpful concierge. Breakfast offering was good too. No doorman to help with luggages upon arrival for check-in and during check out. If you can accept this, then this property is recommended for you.

I found the service in the hotel to be lacking. Staff do not seem to display interest in providing good service. It felt like they were merely doing their job, processing check-ins/check-outs and clearing tables. Despite walking past the reception area daily, none of the staff were interested in greeting guests. Despite staying at the hotel's only highest-tiered suite and my friend being the highest-tiered member of the hotel group, the staff did not mention my friend's membership status. We even had to enquire about the complimentary breakfast on weekends (which was part of the benefit) as the staff checking us in did not seem interested in providing such information. A staff member we observed was very friendly towards Western guests but was cold when attending to Asian guests. The only saving grace was Sebastian, who was genuine and the only one we found providing any service. One of my friends commented about the toilet in her room. Sebastian patiently listened and even showed her the room before helping her move into her new room. He also recommended places to dine and how we could get there. Sebastian was the only one at the reception who would always greet guests whenever we or other guests walked past the reception. Such greetings were absent when Sebastian was not working. The 56㎡ Maestro Suite is the highest-category room in the hotel, and there is only one Maestro Suite in the hotel. Nestled at the entryway is the powder room. Fitted with a toilet bowl and a small sink, the powder room is brightly lit with the ceiling light and the two other lightings at the mirror. The living room is where we first saw tributes to the Capital of Music dotted in the ornaments around the suite. From the entrance, the bright red high-back armchair in the living room corner immediately caught our eyes. I thought the decor of the suite looked beautiful. The charcoal colour walls painted with blue flowers and the diamond-shaped mirrors sparsely occupying parts of the wall were tastefully done. The living room is also furnished with a light grey armchair, large enough to sit three comfortably, and can be converted into a sofa bed to house another two guests in the suite. Between the red chair and the sofa are two coffee tables, one larger than the other. Other than a vase of flowers on this coffee table, the hotel also placed a bottle of wine in a saxophone-shaped wine holder, paying tribute to the musical theme in the suite. A large flat screen TV is mounted onto the wall inside a metallic ring opposite the sofa. A work desk is placed behind the sofa. Topped with a black marble top, the spacious work desk gave us lots of space to do our work on. Besides the electric kettle, Hotel Am Konzerthaus Vienna also equipped the Masestro Suite with a small Nespresso machine. A mini fridge with complementary drinks and snacks is hidden in the cabinet beneath the work desk. Behind the work desk is a small round table accompanied by two chairs. It is interesting to find a functional vinyl player placed on top of a small table sitting in this corner of the living room of the Maestro Suite. Hotel Am Konzerthaus Vienna placed some vinyl records on the two racks mounted on the wall beside the vinyl player. These additional classical music records are playable, besides being ornaments. The Maestro Suite has a walk-in wardrobe next to the bedroom entrance. Fitted with three large panels, the wardrobe space in the suite is very generous. The bedroom felt rather spacious as there was no unnecessary furniture that swallowed up precious space in this part of the suite. The king bed provided excellent sleep quality on the firm mattress. The pillows on the king bed are a tad too soft for my liking. Fortunately, Hotel Am Konzerthaus Vienna has an extensive pillow menu, and I was able to select a firm neck support pillow that left me feeling refreshed every morning. The bedroom is also fitted with a TV mounted onto the wall facing the king bed, which allows us to lie on our beds and watch TV programmes. I like how the hotel tastefully placed a music sheet stand with a music score in the corner of the bedroom next to the TV, reinforcing the suite's music theme. The Maestro Suite at Hotel Am Konzerthaus Vienna has a huge, well-designed bathroom. A black door that leads into the toilet cubicle is sitting immediately after the entrance to the bathroom. Another glass door to the right of the toilet leads to the walk-in shower. A relatively large area to the left of the toilet is occupied by the sink area, where the hotel fitted his and her sink with a generous amount of countertop space. Bathroom amenities are placed in the centre of the two sinks. However, dental kits and shavers are not provided by default. I am not too sure if they will be available upon request. The other weird thing I found in the bathroom is that only the right sink is equipped with hand soap, while the left sink only has body lotion. A large bathtub sits opposite the sink, by the wall with the toilet. The bathtub is perfect for soaking away the fatigue from exploring Vienna.

A really nice hotel. Well located for train station and historic city centre. Good vibe in hotel bar and excellent breakfast offering. Friendly and helpful hotel team. Bedroom decor was excellent and a/c was good. Will definitely go back.

I spent three great days in Vienna at Hotel Am Konzerthaus. Staff was always very, very, very polite and friendly. When you see the building from outside you don’t think it will be so great once you are inside. Room was very comfortable and the free minibar was a special touch. Breakfast was very good as well with many options of food and drinks.