Hyatt Regency Phuket Resort

Where to start... I have to take into account the price point to which i guess makes the hotel " fair". I personally would not call this a 5 * hotel ROOMS - Our stay started off with being taken to a 2 bed family room ( which is not what is advertised on the web). It should be made clear that there are 2 types, one with bunk and one without. We have 3 kids and were taken to a room with only twin bed in second bedroom, which irritated me as we assumed we booked the bunk that fits 3 kids!! and obviously the staff could see we had 3 kids yet took us to a room to which we didn't fit. After we changed room we couldn't settle due to pungent smell in aircon which made us feel nauseous and gave me headaches. We moved room again which was marginally better but still had that awful moldy aircon smell. ( I've lived in aircon for 17 years i know what's normal and not) Bathrooms - really bad quality - we had water leaking from the electric light next to rain shower .. the list could go on. The toilet was in the smallest space and it was ridiculous to maneuver in and out with a wall in your face. you could at least prefect your squat form. i say this as a petite person. housekeeping only made the bed- my bathroom sink was never even wiped or the floors moped. They also liked to leave the door open to the stock cupboards with old room service trays on show... i dont need to see this . The walk to and from the rooms to the main areas was just honestly depressing. Such a bad design having to navigate dark, narrow stairwells and ridiculously ugly aircon compressors that are screaming loud. The exterior was not even maintained with floods and blown render everywhere and walls that need repainting. Common rest rooms were really not comfortable - the restrooms close to the main restaurant were so dark and had a really pungent smell. The cleaner didn't even clean the cubicles properly from what i witnessed. The other choice of restroom was under the pool bar and had such a bad leak in the ceiling i thought it might cave in - a dirty towel was laid down to stop you from slipping. nice. quality of food was average and bar tenders cant make a decent cocktail. breakfast was poor. Kids club not to be trusted as they let the kids walk in and out with no signing in or out and its located next to the pool which is absurd to me. overall the quality of the rooms, facilities, service and food ruined our stay here . It was a shambles with staff who could all do with more training.

Excellent training and very fun for a vacation workout. I would recommend this program and this trainer to anyone who comes visit Hyatt Regency Phuket. This is my new regular when I come visit here next.

I had such a great time at the Hyatt in Kamala. Highlights were meeting Mickey who took me on an amazing hike with waterfalls and amazing vegetation. I also had a fantastic Yoga session with Nut who taught me some beginner yoga moves. Spending time by the pool at the Hyatt was a real pleasure and all the staff were super friendly.

Hello, during my six night stay in the hotel, I am completely satisfied with the cleanliness of the hotel, the food, the breakfast, and I must say that you have the best employees and they are all friendly and kind and at the same time knowledgeable, the only thing that I was not satisfied with was my room, I I had chosen a two-bedroom family room, which unfortunately cannot be called a two-bedroom because one of the main rooms had no door at all and the entrance to the toilet was through this way, and you should either specify the type of room in the photo or explain that it is a bedroom. The main one does not have a door, because I was not really comfortable in my room and I think that the room is the most important part of the hotel for travelers.I have to say that I didn't have a comfortable stay in my room with all the good things and beauties of the hotel, thanks

Hyatt Regency Phuket was one of the best hotels we visited. The location overlooking the sea with the splendid scenery is unforgettable. The staff are super friendly and were attentive to requests. Micky who is responsible for all restaurants, activities and well-fare of the guests was extremely helpful with extra ordinary care to all our requests. Toto the life guard, guide for snorkeling and Mai Thai trainer was doing all his best to make all participants enjoyable time. Special thank you to May and Tik from Nahm spa for the fantastic signature massages. Gun Gun and Jane for all your excellent care on the bar and restaurant side. Kind regards Robert, Afsoon, Alexander and Lara