NOT 5 STARS *
Where to start... I have to take into account the price point to which i guess makes the hotel " fair". I personally would not call this a 5 * hotel ROOMS - Our stay started off with being taken to a 2 bed family room ( which is not what is advertised on the web). It should be made clear that there are 2 types, one with bunk and one without. We have 3 kids and were taken to a room with only twin bed in second bedroom, which irritated me as we assumed we booked the bunk that fits 3 kids!! and obviously the staff could see we had 3 kids yet took us to a room to which we didn't fit. After we changed room we couldn't settle due to pungent smell in aircon which made us feel nauseous and gave me headaches. We moved room again which was marginally better but still had that awful moldy aircon smell. ( I've lived in aircon for 17 years i know what's normal and not) Bathrooms - really bad quality - we had water leaking from the electric light next to rain shower .. the list could go on. The toilet was in the smallest space and it was ridiculous to maneuver in and out with a wall in your face. you could at least prefect your squat form. i say this as a petite person. housekeeping only made the bed- my bathroom sink was never even wiped or the floors moped. They also liked to leave the door open to the stock cupboards with old room service trays on show... i dont need to see this . The walk to and from the rooms to the main areas was just honestly depressing. Such a bad design having to navigate dark, narrow stairwells and ridiculously ugly aircon compressors that are screaming loud. The exterior was not even maintained with floods and blown render everywhere and walls that need repainting. Common rest rooms were really not comfortable - the restrooms close to the main restaurant were so dark and had a really pungent smell. The cleaner didn't even clean the cubicles properly from what i witnessed. The other choice of restroom was under the pool bar and had such a bad leak in the ceiling i thought it might cave in - a dirty towel was laid down to stop you from slipping. nice. quality of food was average and bar tenders cant make a decent cocktail. breakfast was poor. Kids club not to be trusted as they let the kids walk in and out with no signing in or out and its located next to the pool which is absurd to me. overall the quality of the rooms, facilities, service and food ruined our stay here . It was a shambles with staff who could all do with more training.