Check in was disappointing. The front desk attendant tried to say he couldn't find one of my reservations, and then when I requested to have a room with 1 king bed he told me they were out prior to even checking his system. Which didnt sit well with me.
I booked two rooms, 1 for myself and the other for my best friend. My room was an ice box!! Set at 15 degrees celcius! When I called the front desk and asked about how to change the thermostat, I was told sorry ALL the rooms are cold and are at a set temperature, which cannot be adjusted! Which I found very strange. Then he offered me additional blankets if needed.
The furniture is outdated and the bed decor had stains on it. The bathroom has no ventilation so needless to say when showering, the steam builds up and leaves the room very damp. There are no bathtubs as well (just in case anyone wanted to know). The shower is a half door design, which is pretty but allows for water all over the floor while showering.
My best friends room smelled like mold. The walls, ceiling, and curtains, were all covered in it. Needless to say, they had to have a room change. How was this room even still open is beyond us, with the amount of work that needs to be done in there. They eventually got a room change about 4 hours later, which also had issues with being hot, due to the AC not working. Another aggravation. The maintenance guy came up and was able to "disable" the switch in the ceiling to allow for adjustments of the AC settings.
In essence, the rooms have been a disappointment. Needs some upgrading, ASAP. The food has been pretty good at all the buffets, as well as the drinks. However, there is lack a selection of beers, which they only seem to carry Lite beer. Which for "All inclusive " you would think they would have a variety of drinks to satisfy different pallets.
The restaurants and lobby looked nice and clean.
Entertainment in the evening was dry...some music playing in the Calypso room but not much action going on at all.
Overall, I give this hotel 3 stars but its definitely not living up to its 5-star brand. Will not be returning in the future.